Production panel not refreshing / updating

[Inguru]

Hello there,

My production panel is not refreshing and hence not reflecting the changes I've made. For example, when I make a copy of the project, it does get duplicated and is visible in the Windows File Explorer, however Premiere pro Productions does not see it until I close and open the project again. This is true also for folder creating, moving stuff to trash, etc. 

It's very frustraiting to close and re-open the project everytime there is a change.

This is happening on local drive.

Am I the only one experiencing this?

[R Neil Haugen]

Are you making the changes from the Production folder itself? It should of course see them if you do your folder and file changes there.

Neil

[Inguru]

It should, but it doesn't.

These changes are made within the production panel in premiere pro.

[Elividon]

I have the exact same problem. It's like this since the Production feature came out last year.

[R Neil Haugen]

That's not normal behavior. So ... you right-click in the Production, use the option to create a new folder, and Premiere doesn't show that in the Production panel?

If that's the issue, and you have to relaunch Premiere to see it ... I wonder if there's a slight permissions or access issue or something with that folder location.

Neil

[Inguru]

I was not able to narrow the issues down, but since october is does happen less frequenty. Here are my findings:

1) Migrating project to new productions was a temporary fix. Could have been an issue with Premiere Pro V22.0 or V22.1. I'm currently on V22.3 and while it does happen time to time, its something like once or twice a week.

2) Could have been some kind of access issue with the specific hard drive. This error was mainly experienced on 8TB Seagate Ironwolf. Have not been a particual issue when on other drives - nvme ssd, sata ssd or 8TB lacie external drive.

[briand68581562]

To me this seems like an overall problem with the UI refresh not happening in the productions panel. For me more than half the time the panel won't update to indicate if a project is Locked or Unlocked, or if I have a project open or not. Or if someone has worked on a project the date modified often won't change. Or if they left a project hours ago, it might still show as locked by them, even though if I right-click on the name it will allow me to open it in read-write (since it's not actually locked, the UI is just showing it so.) Super inconvenient that I cannot rely on the information from the panel. Many times I don't realize i have a project in read-write until someone needs to get in and has to ask me to exit.

[R Neil Haugen]

I'm not sure, but maybe @Bruce Bullis  might know who to ask about this. I don't think that should be happening.

Neil

[Bruce Bullis]

> Am I the only one experiencing this?

On a local drive, it would seem so, yes. A video of the failure might be helpful. Your statement that the Productions panel doesn't update until you close and re-open a project is very, very strange; is that correct?

Confirming: If you create new projects in a Production using PPro's UI, all works correctly, yes? 

[Max25509763vifq]

I have had this same issue for over a year. Our Producions folder is on a network share. Every change I make in the productions panel will not show up until I close panel and reopen. Is there a fix coming down the pipeline or could we add a refresh panel button somewhere? 

[marjorie sacks]

It sounds like the production is not receiving notifications from the server. What type of network storage and connection are you using - smb? afp?  Some servers that run a custom protocol may experience this, even some custom smb implementations.

[Max25509763vifq]

smb on ISILON storage.
I have CC'ed our IT guys.

I work for the University of Oklahoma on campus. I forgot to use my work
email.
mtoperzer@ou.edu


Max Toperzer
405-210-4531

[marjorie sacks · Accepted solution]

Are you on macOS or Windows or a mix of both? What specific versions of each OS? 

Does this only happen with complex productions or are you seeing this with a simple production?

Productions uses SMB Change Notifications to know when to update a project. OneFS batches up SMB Change notifications on busy file systems and will send them as a single burst.  I wonder if that’s what is going on.  Its actually possible to change how OneFS batches up change notifications or to even disable batching up of change notifications.  This behavior is knows as ChangeNotifyDedupe:

• Changing this behavior is done with the OneFS Command line with the following command: isi_gconfig registry.Services.lwio.Parameters.Drivers.onefs.ChangeNotifyDedupFrequency=<value>
• Reducing the value from the default of 30 will *increase* the frequency of change notifications
• The risk is that on a very busy file system Windows can choke with too many change notifications and will start ignoring them.Another knob in OneFS for changing how SMB Change notifications work is set on per share basis.  The default setting is *no recurse* which also limits SMB Change notifications to just the root directories of the share. 
• Changing the setting to *All* will mean the Isilon will send SMB Change notifications for file changes even in deeply nested sub directories
  
  In our testing the defaults were fine for both the SMB Change notification dedupe frequency (30) and the NoRecurse configuration, so I’m not 100% sure this is what is happening with you.  But it is a starting point.  If you are  game to try, it might be interesting to crank the dedupe frequency down to 1 and the share setting to “All” and see if the problem goes away.  If the problem *is* resolved, I’d first flip the SMB Change Notifications back to NoRecurse and test again.  Still fixed?  Then start slowly upping the ChangeNotifyDedupe settings to get it as high as possible before things break.