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program monitor green

New Here ,
Oct 16, 2021 Oct 16, 2021

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after export to MP3, sequence does not appear in program monitor, monitor is green....   click on monitor sequence displays, click on sequence monitor goes green...

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Adobe Employee ,
Oct 18, 2021 Oct 18, 2021

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Hi Advanta5C89!

 

Sorry to hear that. Could you share the following information?

  • What are your system details (OS, CPU, RAM, GPU)? Also, let us know the source of the media files.

 

Thanks,

Kartika

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New Here ,
Oct 18, 2021 Oct 18, 2021

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Processor Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz 2.80 GHz
Installed RAM 32.0 GB (31.9 GB usable)
System type 64-bit operating system, x64-based processor
Edition Windows 10 Home
Version 20H2
Media files are MP4
I have used Premiere Pro for years without any problems... this occurred after an export to MP3

after selecting video on sequence/timeline program monitor goes to green....  click on program monitor the video is displayed until I click on the timeline...  have opened other projects with the same result...

 

Thank you...

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New Here ,
Oct 18, 2021 Oct 18, 2021

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LATEST

Confirmed that mercury playback is on and applied driver update....  no change....

Processor Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz 2.80 GHz
Installed RAM 32.0 GB (31.9 GB usable)
System type 64-bit operating system, x64-based processor
Edition Windows 10 Home
Version 20H2
Media files are MP4
I have used Premiere Pro for years without any problems... this occurred after an export to MP3

after selecting video on sequence/timeline program monitor goes to green.... click on program monitor the video is displayed until I click on the timeline... have opened other projects with the same result...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines