Program monitor keeps going black in Premiere Pro CC

[jon@weareimago.com]

PC - Premiere Pro CC - AMD Fire Pro (13.101-130604a-158071E-ATI)

I'm working on a project and the program monitor keeps going black in Premiere Pro CC while I am working on the timeline. I've got like 28 GB of memory alocated to the program and just updated the latest driver for my video card. No clue why this keeps happening, but the only way I can get around it is to restart. When I go to close down the program freezes and I have to shut it down in the system preferences.

Under a crazy deadline if you can help? Thanks

[KimagesImages]

Hi Kevin!

Yes I am well within system requirements. Please see attatched files. The media is a mix of 4k, HD 1920x1080 stock footage with different frame rates. Also interviews shot idk what the camera is but my files are MOV 1920x1080 which I have never had a problem in all the years of editing. Not once. This is so frustrating. This is stressing me out so much. I really need help. Thanks so much. I hope the files attatched gives all the info you need!

[Kevin-Monahan]

Hi there,

Good afternoon. It sounds like everything should be behaving as expected. As long as you have the latest video drivers installed,  your monitors should display normally.

At this point, you may want to open a case with support here. You can instigate a call or chat by clicking the small speech bubble in the lower right section of the browser window. Let us know what our staff does for you. They are best reached Monday to Friday during regular business hours in the Pacific Standard Time hours.

Thanks,
Kevin

[Jeff Bellune]

Don't rely on Windows Update to keep your graphics drivers updated. It is woefully suited for that job.

Instead, go to the Nvidia website and update your graphics drivers from there. 

I recommend doing a clean install of the Studio (not Game Ready) drivers.

[KimagesImages]

Jeff,

Thank you so much for your tip! PROBLEM SOLVED. I updated my Nvidia drives and everything is running smoothly. Windows "said' they were fine but when I went to the Nvidia site I was SO far behind! Thank you so much for such a great suggestion. 

[Thieff]

Premiere Pro / After Effects - Intel UHD Graphics 630

Hi there,

I have the same problem on a short project with 4K rushes converted into proxies. The monitor keeps going black randomly when I play the timeline or if i'm scrolling through it, very annoying.

I updated all my graphic drivers, I know it's not the best video card but I did not have this problem during my first day of editing. I tried all the solutions in thread, nothing works for me.

[Scott24193738k11n]

Wow.  I just bought this in 2022, and this problem is still there.  

What have I just paid for?

[Jeff Bellune]

Did you try updating your graphics driver as suggested?

https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

[Scott24193738k11n]

Yes, I successfully updated my graphics driver from Intel's website.
Rebooted. No help.
--Scott

[KimagesImages]

I updated my drivers but eventually I had to get a completely new video card. Make sure you are using NVIDIA graphics card. All other especially Radeon will give you nothing but hassles. It says its supported but its really not.

[Scott24193738k11n]

Thanks. This is a corporate machine. I may have to buy another! I
appreciate the info! I'll make sure I get an NVidia card on the next one.

--Scott