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Program window goes blank when timeline plays text with effects applied

Community Beginner ,
Jan 12, 2024 Jan 12, 2024

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Hi all,

 

I am having an issue which I believe is related to my renderer/graphics card, but I may be wrong.

 

I've created a pretty simple effect for my text using the crop and transform effects. The effects are applied to each line of text. When I go to play the effect on my timeline my program window goes blank, but I can still hear all of my audio.

 

I have changed my renderer from CUDA to software only, but this is a poor work around as I find the playback can be laggy, but also other effects then stop working. 

 

I updated my graphics drivers and premier pro around 2 weeks before Christmas 2023. 

 

I have a RTX2060 graphics card, which is compatible with premier pro.

 

Can anyone advise me on how i may be able to fix this please?

 

Screenshots of the issue are attached.

 

Thanks,

James.

TOPICS
Editing , Effects and Titles , Error or problem , Freeze or hang , Hardware or GPU , Performance

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correct answers 1 Correct answer

Community Expert , Jan 12, 2024 Jan 12, 2024

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Community Expert ,
Jan 12, 2024 Jan 12, 2024

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Community Beginner ,
Jan 19, 2024 Jan 19, 2024

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Excellent thank you.

 

I have now uncovered another problem though. My video will not export as the CUDA renderer cant process the text graphics and the software renderer cant process the VR.

 

Am i missing something really simple here?

 

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