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Projeto em sistemas operacionais diferentes

Community Beginner ,
Jul 26, 2023 Jul 26, 2023

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Comecei um projeto no MAC e precisei finalizar no Windows, porém quando localizei a mídia, os arquivos de vídeo adiantaram o tempo. Além disso, todos os takes establizados tive que estabilziar novamente. Oque fazer?

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Editing , Error or problem , Export , Formats

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Adobe Employee ,
Jul 26, 2023 Jul 26, 2023

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Hello @TIAGO CESAR229395541d9u,

Try updating to 23.5. A bug matching your description should be fixed in that version. Let us know if that works.

 

Thanks,
Kevin

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Community Beginner ,
Jul 26, 2023 Jul 26, 2023

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Kevin, em ambas as máquinas o premiere está atualizado e o erro continua, como se o take estivesse percorrendo a timeline sem sair do lugar.

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Adobe Employee ,
Jul 26, 2023 Jul 26, 2023

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Is this an updated project or a new one? Can you test this with a new project? That issue should be resolved.

 

Thanks,
Kevin

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Community Beginner ,
Jul 26, 2023 Jul 26, 2023

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Ontem eu abri um auto-save no MAC que funcionou e não havia dado erro. salvei ele como um novo projeto e tentei abrir no Windows. o erro voltou. Não sei se pode ser por conta de serem sistemas operacionais diferentes. pesquisei de todas as formas. e por ser um projeto com um total de arquivos de aproximadamente 400 GB, não compensa fazer o Project Manager por conta do espaço.

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Adobe Employee ,
Jul 27, 2023 Jul 27, 2023

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Hi @TIAGO CESAR229395541d9u,

Sorry to hear that. You may need one-to-one assistance in this case. Click here: https://helpx.adobe.com/contact.html

Type in your problem in the chat pod in the lower-right. Ask to speak with the "video queue" which will route you to the proper agents. Let us know if they help you solve this one. We look forward to hearing back from you.

 

Thanks,
Kevin

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