ProRes RAW video could not be decoded - error message

[defaultfc3iomuok47e]

So currently I'm stuck I can't open my prores raw files. It worked before, however I've upgraded my pc (4090 for example) and sine the new install the error message pops up. nVidia drivers are up to date and I've also installed the Applre ProREs RAW for Windows 1.3 version still I get this error message. Could that be because of the new graphics card and a driver problem?

[Kartika Rawat]

Hi there!

Sorry about that. Could you share your system details (OS, CPU, RAM, GPU)? Can you post the error message?

Thanks,

Kartika

[defaultfc3iomuok47e]

That's a screenshot of the error message.

Windows 10 (latest updates installed)

AMD Ryzen 7950x

Corsair DDR5 32GB

nVidia 4090 (studio driver)

Currently all drivers are up to date and as also mentioned, Applre ProREs RAW for Windows 1.3 is installed. Also currently using the latest version of Premiere Pro 2023

[chrisw44157881]

Please check Renderer is set to Mercury Playback Engine GPU Acceleration (CUDA) (under File>Project Settings> General). 

also, 4090 is pretty new so its suspicious of being a beta driver adobe hasn't tested. can adobe confirm 4090 drivers are supported?

[defaultfc3iomuok47e]

It's automatically set to Mercury Playback Engine GPU Acceleration (CUDA), also for the 4090 drivers (if this is the cause), I've tested the gaming driver and also the studio driver, same outcome.

[Kevin-Monahan]

Hello! 

Sorry about that! I have a feeling that this is an unresolved bug. Please upvote and add your comments here: https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/45414097-bug-of-prores-raw-....

I'll try to chase down the bug and add your comments. Apologies for this annoying behavior.

Thank You,

Kevin

[defaultfc3iomuok47e]

thanks, I've added to comment.

[defaultfc3iomuok47e]

Oh just a added note, in the link you've posted the comment was right. I've disabled the iGPU from the new Ryzen 7000 series and I can open prores videos now. However currently on the new x670 Boards for Ryzen 7xxx series, there's no way to permantly disable the iGPU in the setting, so it has to be deactivated in the device manager. However this still seems like a software bug with Premiere Pro

[Kevin-Monahan]

Thanks for the additional info. Very helpful. I will add your comments to the bug.

Kevin

[defaultfc3iomuok47e]

any information on when a fix will arrive?

[Kevin-Monahan]

I apologize that I cannot answer any "when" questions regarding what the developers have in mind. I'm not on their team, unfortunately. You could file or upvote an existing bug. That may flag the internal bug for them. I raised the issue when I met with them today. It looks like the bug may not be getting the traction it deserves. Sorry about the continuing issue. 

Thanks,
Kevin