Proxies are offline by user requested

[Lucas28054662dl58]

I am using a PP2023 version and I can't attach the proxies to subclips (syncronized clips) but I can attach proxies to the original media (clips without sync). When I push to see properties, the message is: Proxy Offline: User Requested. 
What can I do?

[DinaRene]

I'm also getting the "offline: user requested" message.  Argh.

[Kevin-Monahan]

Which version?