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2

Proxy creation inserted black frame with text in one clip

Community Expert ,
Jan 21, 2025 Jan 21, 2025

Something odd happened mid December but we got busy with holidays etc. I'd like to come back to it.

 

For one of our projects, in our usual workflow we ran proxy creation after importing into Premiere Pro.

The editor assigned to this proj came back saying there is a faulty frame in one of the proxies.

We noticed that the following frame was generated in the proxy file which wasn't present in the OCN.

 

image (1).png

 

This is the weirdest bug I've ever seen. We do not have any other leads that could help understand what happened. My best guess is something related to memory/cache behaving unexpectedly. Or some other issue within AME perhaps.

 

I wonder if this piece of text is present in Adobe's software somewhere in the code or anything?

 

Hoping the team can look at this. I'm able to share additional files confidentially if needed.

Thanks.

 

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correct answers 2 Pinned Replies

Community Expert , Jan 21, 2025 Jan 21, 2025
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Adobe Employee , Feb 03, 2025 Feb 03, 2025

Hi @Shebbe,

 

Welcome to the Premiere Pro forums!  We’re happy you’ve reached out. Did you try regenerating the proxy to see if the same frame has the same error?

 

Ann is correct. We’ll need a bit more info to try to help with your issue. Please see How do I write a bug report?

 

I hope we can help you soon.

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Community Expert ,
Jan 21, 2025 Jan 21, 2025
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Adobe Employee ,
Feb 03, 2025 Feb 03, 2025
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Hi @Shebbe,

 

Welcome to the Premiere Pro forums!  We’re happy you’ve reached out. Did you try regenerating the proxy to see if the same frame has the same error?

 

Ann is correct. We’ll need a bit more info to try to help with your issue. Please see How do I write a bug report?

 

I hope we can help you soon.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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