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proxy premiere pro restricted

New Here ,
Oct 25, 2021 Oct 25, 2021

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I don't understand why when I create a proxy in premiere pro and activate it, the video in the preview shrinks like this (attached file) and deactivating them returns to normal, please help if I know the solution to the problem or what I did wrong.

 

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Adobe Community Professional ,
Oct 25, 2021 Oct 25, 2021

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What is the resolution of the source material, is it anamorphic?

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New Here ,
Oct 27, 2021 Oct 27, 2021

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The program have same problem with all format file, this one particularry is a 4k mp4

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Adobe Community Professional ,
Oct 27, 2021 Oct 27, 2021

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Please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card and your source properties and sequence settings (in particular pixel dimensions).  If you need any help finding this info, post back..

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Adobe Community Professional ,
Oct 27, 2021 Oct 27, 2021

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is this a vertical file (portrait as opposed to landscape) ?  that might be the issue...  if you can post a very short clip of the camera original, maybe someone here can test the workflow...

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