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What is the resolution of the source material, is it anamorphic?
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The program have same problem with all format file, this one particularry is a 4k mp4
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Please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card and your source properties and sequence settings (in particular pixel dimensions). If you need any help finding this info, post back..
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is this a vertical file (portrait as opposed to landscape) ? that might be the issue... if you can post a very short clip of the camera original, maybe someone here can test the workflow...