PrPro 22 crashing, lagging, bugging out

New Here ,
May 10, 2022 May 10, 2022

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Hi

I'm a music teacher making videos for students.  Last time I did a batch (on PrPro v19) there were no problems.  Now (on v22) and on a new laptop, it's a disaster.  

 

It feels like a driver issue but...

 

Acer P214-53, 32GB ram, 2TB SSD internal, Intel Iris XE graphics with latest driver, Windows 10 build 19042. Processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz, 2419 Mhz, 4 Core(s), 8 Logical Processor(s)

 

I'm not a video expert - more audio, but have been using Premiere for ages on and off.  Sorry if I use the wrong terminology.

 

The main problems are:

  • laggy playback even with just one clip and no FX.  
    • I've done the standard playback resolution adjustment to 1/4 and 1/2, and on Full. 
    • I've checked/unchecked the H264 accelerated decoding in Media Preferences
    • turned on/off high quality playback in the playback spanner drop menu
    • allocated max RAM in memory preferences (29GB), optimised for performance
    • set project settings/general/renderer to GPU acceleration
    • tried random other stuff I can't recall.
  • Audio turns to white noise after import.
    • audio (embedded in video) fine in file - whatever format - avi, mkv, flv.  but just becomes noise when imported.  Standalone audio files are fine.
  • crashing while exporting

adobe support says the issue can be out-of-date driver (not in my case), here's their statement:

When does this happen?

This crash occurs when you select H.264 or MPEG4 as the export formats, or if they were already chosen as the default format. This only occurs on Windows systems that are using older Intel GPUs with QuickSync.

Solution

You can fix this issue by updating your graphic drivers, or disabling the Intel GPU.

adobe supp

 

It feels like a driver problem or some kind of device conflict.  It happened during the first thing I did on a brand new machine - yes it's not a specialised video production machine but it's better than what I used to have - which worked fine.  

 

I've tried V15 too - same, and other, problems.  

 

So what do you think?

Thanks in advance.

 

 

 

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Audio , Crash , Export

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New Here ,
May 10, 2022 May 10, 2022

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UPDATE

I've found out that Intel released a broken driver - it was version 30.xxxx something - sorry I can't recall.

I rolled it back to 27.20.100.9316 and the video and render issues have resolved

However, the audio problem remains.  The interleaved audio in the video files becomes white noise when imported.  Standalone audio is ok.

 

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