• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Quicktime videos giving "We were unable to open the files on disk" when importing from hard drive

New Here ,
Jun 12, 2024 Jun 12, 2024

Copy link to clipboard

Copied

I'm a PC user creating videos for my internship. All the videos I am tasked with editing are recrorded on iPhones and uploaded to a server via Mac finders. Since I don't have access to the server, i've been using a hard drive to get these video files from my coworkers. I'm having so much trouble using iPhone videos in the newest version of Premiere (24.4.1) . After downloading the video files to my hardrive, none of them are able to be opened in Premiere. I can't open any of them in media player either. I've tried cleaning the media cache, I've tried converters, I've tried changing the file locations. I'm starting to think this is simply a compatibility issue between Apple and Windows. Please help this has made working impossible!!!

Views

161

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 12, 2024 Jun 12, 2024

Copy link to clipboard

Copied

FIXED! I found out that my issue had to do with the settings on my hard drive specifically. I right clicked the drive and changed the file system to exFAT instead of the default NHTS. Then I formatted the card and everythign works now!! Apparently exFat is needed to work between apple and linux. Hope this helps someone out there!

ps - not sure if reformatting the card was necessary, but I went ahead and tried since I had nothing of real importance on it at that time

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 12, 2024 Jun 12, 2024

Copy link to clipboard

Copied

LATEST

[MOVED TO THE PREMIERE DISCUSSIONS]

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines