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"device not ready", Code; "3" Note; "File can not open" I'm considering giving up on encore and life itself.

Engaged ,
Sep 20, 2018 Sep 20, 2018

So, where do I start. The error I get in all instances (Unless I import an mpeg instead of h264 bluray file, in which case I get a different error about the video properties not being the same as the timeline) is this:

 

Blu-ray Error; "device not ready", Code; "3" "File can not open. and then the file path and it points to \AuthorScriptHDMVSessions\Filename.m4v.21_35_15 etc etc (more numbers) UTC+01_00DST.ves)-

 

I have spent no less than 12 hours trying to solve this today.

 

It started occuring since upgrading premiere CC to the latest version (12.2). I had various issues with this before I'd even noticed the encore issue so I rolled it back to 12.1.

 

Now the files from my h,264 bluray preset (5.1 sound using surcode, level 4.1, 21mbps bitrate, 1080p25) throw up this error.

 

I have tried:

 

- restarting

-reinstalling encore

- exporting new files with varying different paramaters changed. For example I exported a small section of a timeline in my normal preset and it errored. I changed to level 4.1 to 4.0 and exported it. it worked! I then exported all of the files required for my bluray in that same style level 4.0 set, however it still errored.

 

All i can get to work is to export a stereo mp4 file but I'd like it in 5.1

 

In fact, I've forgotten everything I've tried so i can't be of much help but if you can think of it, chances are I've tried it.

 

I'm now installing Encore CS6 (I was on CS5) to see if that works. If it does, great, but there is SOMETHING in the premiere 12.2 update that causes encore HELL. Do not update if you use Encore cs5.

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Engaged ,
Apr 23, 2019 Apr 23, 2019

thanks for taking the time to reply Neil.

Sadly I do only use alphanumeric titles and I use 1920 25p (although its exported as 25i through the bluray preset) so I don't think either of those were causing the issue.

Since switching to TMPGEnc Plugin I have been pretty successful other than a recent hiccup which sorted itself with a few restarts (this always scares the hell out of me..)

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New Here ,
May 02, 2019 May 02, 2019

For me the Windows 7 Compability Mode fixed the problem as well. Thank you guys

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New Here ,
Jan 08, 2024 Jan 08, 2024
LATEST

I am writing to confirm that as of January 2024 the solution of using Adobe Encore CS6 in compatibility mode for Windows 7 continues to work for all users (I also added it as an administrator) with videos exported for H264 Blu-Ray from Adobe Premiere Pro 2023 , Thank you very much for the solution

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