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"Premiere has been blocked from accessing Graphics hardware"

Community Beginner ,
Sep 20, 2022 Sep 20, 2022

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This is the message I get when I try to export using CUDA (GPU acceleration). When I try to export, it gets stuck at 0% encoding and won't continue. If I cancel, the viewport goes black and I have to restart the program.

I'm using Windows 10 with two NVIDIA GTX 970s and one 1070.

Here's a list of fixes I've tried:

  • Switching to "software only" for rendering (works but I need GPU acceleration for the project)
  • Clearing the media cache files
  • Restarted my computer
  • Ran Premiere as administrator
  • Reinstalled Premiere
  • Set Premiere to be high performance in the Windows graphics settings

I can't update the NVIDIA drivers, Premiere, or Windows as I'm using the latest versions of all of these. Windows is blocking Premiere from accessing GPU for some reason but I'm not sure how to fix it. Any information is helpful.

 

TOPICS
Error or problem , Hardware or GPU

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Adobe Employee ,
Sep 20, 2022 Sep 20, 2022

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Hey AustinTheWeird,

 

Sorry about the issue. Could you confirm if your current version of Premiere is 22.6.2? Have you tried running Premiere Pro as an administrator? Are you running your GPUs in SLI mode? Please try disabling two 970s and see if you still see the error message. Also, please ensure that you have installed the studio drivers for your 1070 card (not the game ready ones).

 

Thanks,

Ishan

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Community Beginner ,
Sep 20, 2022 Sep 20, 2022

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Hi Ishan, thanks for quick reply. Yes I'm using 22.6.2 and I've tried running Premiere as administrator, but I'll try the other things you mentioned too.

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Adobe Employee ,
Sep 21, 2022 Sep 21, 2022

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I see. Please try disabling the 970s and let us know how it goes.

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