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Randomly crashes in 22.6.2

Community Beginner ,
Sep 15, 2022 Sep 15, 2022

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Hi,

I recently updated to the latest version of Adobe Premiere Pro, and for some reason, it keeps crashing randomly. There are times when I'm literally just adding a file to a project when it freezes, forcing me to end the program, and if I'm exporting, it's even worse. I've recently had to restart my computer multiple times to end the program. Please fix ASAP!

TOPICS
Crash , Editing , Error or problem , Export , Freeze or hang , Hardware or GPU , Import , Performance

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Adobe Employee ,
Sep 16, 2022 Sep 16, 2022

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Hi slopez3,

 

We're sorry about the poor experience. Let us know the system specs (OS, CPU, GPU & RAM). Also, please check if any crash logs are saved on the system. If you find one, share a download link for the logs. It will help us to diagnose the issue properly.

 

Thanks,

Sumeet

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Community Beginner ,
Sep 19, 2022 Sep 19, 2022

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Certainly, Sumeet.
OSL Windows 11 Pro, Version 21H2

Processor: Intel Core i9-10900X CPU 3.70GHz

RAM: 32 GB

GPU: Radeon Pro WX 5100

The crash logs are attached.

 

-Sergio

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Community Beginner ,
Sep 19, 2022 Sep 19, 2022

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I should also note that this issue is also being looked at by another person at Adobe:
https://community.adobe.com/t5/premiere-pro-discussions/welcome-to-adobe-premiere-pro-22-6-2/m-p/132...

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