In and Out points for exporting doesn't work

[Steen26580700h9jy]

Hi, I've been editing videos for the last few days and now i'm having a similar issue.

The preview in Premier pro works fine, when i export it, it only shows the last 2 seconds of my video and the 2mins 20 sec of black screen.  I've check that setting and it's set to source IN/OUT, i originally have my in out settings to that area but i have since changed them, however after every 30min export, still i have the same black screen.

Any ideas?

[Steen26580700h9jy]

[Peru Bob]

Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/

[Steven26918644dk5x]

Many thanks for your reply.

It took me 3 hours of changing settings and then changing the export format, eventually it exported correctly.  I still don't know what actually resolved the issue.