Renderer Not Working, only showing Green

[Everett35715774tntu]

Upgraded my computer recently to a new system, and on this new system Premiere Pro is having issues rendering anything. When there is nothing playing, the renderer is black, and when something is playing, it shows nothing but green, as seen in the attatched photos. This happens for any project and with any video files I have, and is thusly reproducable just by trying to use the app. This particular example is a project I had just created on this computer so I don't believe the issue is with importing the projects from the old system.

In addition, as seen in the screenshots, the renderer option is greyed out within the project settings so I don't have any option to change it. Audio is completely unaffected. I have no plugins, add-ons nor anything of the sort, I'm just using the program out of the box. The issue persists on video files captured on the new computer as well.

System specs:

Processor: Intel i7-14700F

Graphics Card: NVIDIA GeForce RTX 4060

Memory: 32GB DDR5

OS: Windows 11 Home

Premiere is on version 25.2.3

Things I have tried:

1. Restarting my PC - no effect.

2. Clearing media cache files - no effect.

3. Reinstalling drivers - no effect. This was with both trying the Game Ready drivers (which I usually use) and the Studio drivers (which I switched off of once it didn't work).
4. Resetting preferences - no effect.

5. Launching in Software Only rendering - doing this makes everything seem normal, but obviously isn't a permanent solution as I would like to actually use my graphics card for rendering. This is also why I believe the issue is just with how Premiere is utilizing the GPU.

Willing to provide any more needed information or do anything that will be necessary to get to the bottom of this so I can get back to what I was working on. Thank you!

[MyerPj]

Is it a laptop?

What about your display drivers? And also, can you shut down the iGpu via bios or Device Manager.

[Everett35715774tntu]

It is a desktop. The processor, to my investigation online and in the device manager, does not have integrated graphics, so that shouldn't be causing issues. The only installed display drivers are one for my VR headset which was present on my old system as well, and the one for the 4060, which Windows says to be the best one available when prompted to update.

[MyerPj]

Make sure you have the latest Nvidia STUDIO driver, not the game driver. The latest drive is 576.02, here's a link to their website.

https://www.nvidia.com/en-us/geforce/drivers/

[MyerPj]

BTW: It sound like you are looking at your driver via Windows update or even thru Device Manager, I'd be curious to know what driver version Windows is happy with. Here's what mine looks like from Device Manager / Properties

[Everett35715774tntu]

Thank you for your help thus far, it is greatly appreciated. The error persists with both the game ready drivers and studio drivers - I gave the studio drivers another go regardless and installed version 576.02 to no effect. As per my device manager, the drivers windows is content with are identical to yours, 32.0.15.7602. 

[Rach McIntire]

Hi @Everett35715774tntu,

Thanks for the message. Welcome to the forums.  Thank you also for the detailed bug report.  If you roll back Premiere to an earlier version of 25, do you have the same problem?  Does the video show up correctly in the Source monitor (it's hard to tell from the screenshot)?  Can you tell me what type of footage you're working with in this instance?  I know you said it was any type, but having a place to start is always helpful.

I hope we can help you soon. Sorry for the frustration! 

[Everett35715774tntu · Accepted solution]

To answer the simpler questions first, the bug is identical in the source monitor - black when not playing, green when playing. The video files I'm using are generally captured using NVIDIA's shadow play software. I'll upload the properties of an example file as displayed by Premiere, but the rendering fails for any form of visual media I put into the program including still images. 

Upon rolling back the program, I found that old versions of Premiere 25 were working - when reinstalling the most recent version, I then found that working as well. I can't believe I didn't think to reinstall the program as a solution at any point before now but it appears to have fixed whatever issue I was having. I'll leave everything I've posted here in case someone else has this issue in the future and am happy to provide anything more you might find useful to figure out what caused this in the first place. Thank you for your help!

[MyerPj]

Well, glad you got it going. 🙂

Do stick with the Studio driver going forward. Cheers!