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Ruler Guides Positions are Incorrect

Community Beginner ,
Oct 08, 2020 Oct 08, 2020

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I am having an issue with the Guides that can be placed from the Rulers in the Program view window.  For some reason the value for the Guides location is half of what it should be.  For example, by adding a Guide at 50% left, the Guide is placed on the right edge of the frame, at 100%.  If the Guide is moved into the center of the frame, the value listed is 25%.  Is there a setting I am missing or is something bugged in my software?  Thank you for any help.

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Error or problem, User interface or workspaces

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Adobe Community Professional ,
Oct 08, 2020 Oct 08, 2020

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Mine's not doing that. Did you turn on the 'Rulers'? Right-Click on a ruler and you can change it from Pixels to Percentage. My PP 14.4, Win2004, works correctly. I couldn't see your pictures because you simply attached them and most of us don't want to download unknown files, so please embed them using the "Landscape" tool bar option when you are editing or adding a post. Also, include some info on your system including OS and PP version.

image.png

 

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Adobe Community Professional ,
Oct 08, 2020 Oct 08, 2020

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MyerPj_0-1602190218940.png

 

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Adobe Community Professional ,
Oct 08, 2020 Oct 08, 2020

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Tried trashing preferences?

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Adobe Community Professional ,
Oct 08, 2020 Oct 08, 2020

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Did you by any chance scaled the display up in the OS.

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Adobe Community Professional ,
Oct 08, 2020 Oct 08, 2020

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Yes, I was waiting to see the screen shots and what OS the OP was using, but this was going to be my first question / suggestion.

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Community Beginner ,
Aug 29, 2021 Aug 29, 2021

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Sorry Im responding almost a a year later, but someone else replied and reminded me I had even made this post.

 

Yes, it turned out the Surface I was using was scaling to 200%. Luckily a few months later my boss was able to get the department some updated desktops so I haven't needed to worry about this since.

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New Here ,
Aug 29, 2021 Aug 29, 2021

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Hi, Dude

I get the same problem as you did.

How did you solve that eventually?

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Community Beginner ,
Aug 29, 2021 Aug 29, 2021

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It turned out that the Surface I was using had a high enough resolution that the default scaling was set to 200% so that everything on screen was big enough to be visable but have high resolution. For me,  I could change the scaling to 100%, and things worked correctly, but images were tiny. I think if you set the scaling to 100%, restart, then change the scaling to 200% images will look big but under the hood adobe was still using the 100% scaling.

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