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Scene edit detection crashing

New Here ,
Jun 15, 2021 Jun 15, 2021

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Hi 

 

scene detection crashes the instant i click analyse.

 

ive tried cutting the media into tiny chunks and it still crashes instantly.

 

heres the crash report:

 

 <?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Premiere Pro" applicationVersion="15.2" build="35" source="Windows-Client" crashType="n/a">
<time year="2021" month="6" day="15" hour="14" minute="21" second="29" timeoffset="0" timezone="GMT Summer Time"/>
<user guid="f2575989-1b38-4af2-8f08-bd34a8bbeec1"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="19041" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-GB" ram="16292" machine="Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz" model="Intel64 Family 6 Model 94 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="3408 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) HD Graphics 530" description="Intel(R) HD Graphics 530" driverDate="20180815000000.000000-000" driverVersion="24.20.100.6286" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_1912&#38;SUBSYS_10001025&#38;REV_06&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00000000163582E9">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00000000163582E9" symbolname="unknown"/>
</thread>
</backtrace>
<registerSet>

 

 

 

 

plz help

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Crash, Editing, Error or problem

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Adobe Community Professional ,
Jun 15, 2021 Jun 15, 2021

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None of us here are engineers, so that crash report isn't useful to us. We're mostly all peer users here.

 

So ... what's your basic hardware ... OS/CPU/RAM/GPU ... what's the media involved and what created it? Any effect besides scene cut on that sequence?

 

Neil

 

 

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