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Scratching noise when scrubbing timeline

New Here ,
Apr 27, 2022 Apr 27, 2022

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Is anyone having a scratching noise while scrubbing the timeline with the latest update to premiere? If so, are there any fixes out there or is this a weird bug? 

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Adobe Employee ,
Apr 27, 2022 Apr 27, 2022

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Hi there!

Sorry to hear that. Can you let us know your system details (OS, CPU, RAM, GPU)? Also, what's the source of the media files you're editing?

 

Thanks,

Kartika

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New Here ,
Apr 28, 2022 Apr 28, 2022

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BTW, I'm using the same system and media that I always use, the only thing that has changed is the update to premiere. I edit on an iMac with proxies. Never have had this audio pop and scratching before. 

 

New iMac

16 GB Ram

Mac Monterey 

Premiere 22.3.1 version

Canon 4k mp4 files, editing with 1024 x 540 proxies 

Editing with a San Disk solid-state drive

 

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Community Expert ,
Apr 28, 2022 Apr 28, 2022

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn't work, try creating a new project and import the old one into it.

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