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Screen flashes to black, then comes back with the program monitor blank. Please Help.

New Here ,
May 07, 2024 May 07, 2024

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Hi,

I'm running Premiere Pro 24.0 on my laptop with the following specs:

 

Model: HP Omen 15-en0036AX (2021)

Processor: Processor AMD Ryzen 5 4600H with Radeon Graphics, 3000 Mhz, 6 Core(s), 12 Logical Processor(s)

Installed Physical Memory (RAM): 16.0 GB

Graphics 1: NVIDIA GeForce GTX 1660 Ti - 6 GB

Graphics 2: Name AMD Radeon(TM) Graphics - 512 MB

Shared graphics memory: 7.7 GB

Graphics Drivers Updated.

 

While editing, my screen randomly flashes black, and when it comes back everything except the Premiere Pro Program Monitor is working. 

This happens sometimes when I open another window, like Brave or Word. But often without opening anything else.

Premiere works. I can do anything else on Premiere except see what is on my program monitor (which makes doing anything else useless, as I can't see the result)

 

I can save my work and restart PP, but the crashes become more frequent.

 

I have attached two screenshots of the issue, before and after the crash, with the playhead in the timeline visible in the same place.

 

Any help/suggestions/fixes would be greatly appreciated.

TOPICS
Crash , Editing , User interface or workspaces

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correct answers 1 Correct answer

Community Expert , May 07, 2024 May 07, 2024

Dual video problems

-https://community.adobe.com/t5/Premiere-Pro/Premiere-Pro-could-not-find-any-capable-video-play-modules/td-p/4166501
-Use BIOS https://community.adobe.com/t5/Premiere-Pro/quot-could-not-find-any-capable-video-play-modules-quot-error/td-p/4270497 to select a display adapter
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-nvidia-optimus-technology/2

 

You should use the better/faster nvidia AND use the Studio driver

nVidia Driver Download

...

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Community Expert ,
May 07, 2024 May 07, 2024

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Dual video problems

-https://community.adobe.com/t5/Premiere-Pro/Premiere-Pro-could-not-find-any-capable-video-play-modules/td-p/4166501
-Use BIOS https://community.adobe.com/t5/Premiere-Pro/quot-could-not-find-any-capable-video-play-modules-quot-... to select a display adapter
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-nvidia-optimus-tec...

 

You should use the better/faster nvidia AND use the Studio driver

nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond

 

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New Here ,
May 18, 2024 May 18, 2024

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Studio Driver seems to have done the trick! Thank you!

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