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Screen freezes until menu clicked

Community Beginner ,
Mar 01, 2019 Mar 01, 2019

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In Premiere Pro CC Version 13.0.3, virtually any interaction with the UI is not reflected in the display until I click on a menu. For example, if I move the transport head, the transport head is moved, but the display remains unchanged until I click on any menu, at which point the screen updates. If I change a LUT, the Lumetri Scope and main playback panels will update, but the Lumetri Color pane (and the pulldown from which I've just selected the new LUT) will not change until I click on any menu, at which point the screen updates. When changing any parameter in the Color pane, the change is made, but the slider does not appear to move until I click on any menu, at which point the screen updates. Obviously, Premiere is unusable in this condition.

Using Windows 10. Problem exists even when I change GPUs, and with hardware or software rendering. Problem is very recent, i.e. within the last week or two.

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correct answers 1 Correct answer

Community Beginner , Mar 02, 2019 Mar 02, 2019
The use of the Creative Cloud Cleaner Tool to remove all Creative Cloud applications, followed by a reinstallation of all CC programs, fixed the problem - for anyone in the future with a similar issue, this is a relatively quick and painless process, which at the very least eliminates several possibilities for the cause of the malfunction.

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Adobe Employee ,
Mar 01, 2019 Mar 01, 2019

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Hi Relative_Paucity!

When Premiere misbehaves, trash your preferences!

FAQ: How to reset (trash) preferences in Premiere Pro?

Hope that helps, report back if it doesn't and we'll try something else!

Caroline

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Community Beginner ,
Mar 01, 2019 Mar 01, 2019

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Unfortunately, no, that did not fix the problem.

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LEGEND ,
Mar 02, 2019 Mar 02, 2019

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Couple things you can take a look at:

Steps 3D and 4D below.

Unofficial Premiere Pro Troubleshooting Guide

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Community Beginner ,
Mar 02, 2019 Mar 02, 2019

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3D does not apply; no other security software on the PC.

4D is not an option, but thank you.

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LEGEND ,
Mar 02, 2019 Mar 02, 2019

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There's a reason 4D is on that list.  If no other ideas work, you might have to make it an option.

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Community Beginner ,
Mar 02, 2019 Mar 02, 2019

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As I say, 4D is not an option, but thank you.

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Adobe Community Professional ,
Mar 02, 2019 Mar 02, 2019

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Try resetting the Workspaces:

Reset a workspace

Reset the current workspace to return to its original, saved layout of panels.

  1. Do one of the following:
    • Click the Workspace menu icon and select Reset to Saved Layout.
    • Choose Window > Workspace > Reset to Saved Layout.

from here:

https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn’t work ,try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

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Community Beginner ,
Mar 02, 2019 Mar 02, 2019

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I regularly have to reset workspaces, but unfortunately that only resolves issues momentarily - meaning, until I make any change.

The problem exists using both the built-in GPU (Intel HD 630), or an Nvidia GPU (two GTX 530), so I don't believe it's a driver issue.

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Community Beginner ,
Mar 02, 2019 Mar 02, 2019

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The use of the Creative Cloud Cleaner Tool to remove all Creative Cloud applications, followed by a reinstallation of all CC programs, fixed the problem - for anyone in the future with a similar issue, this is a relatively quick and painless process, which at the very least eliminates several possibilities for the cause of the malfunction.

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New Here ,
Jun 24, 2021 Jun 24, 2021

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Will this save my projects?

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Community Beginner ,
Apr 29, 2021 Apr 29, 2021

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Having this same issue-- did this ever get resolved?

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New Here ,
Apr 30, 2021 Apr 30, 2021

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They did mark a solution, I'm about to try it out.

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New Here ,
Jun 24, 2021 Jun 24, 2021

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LATEST

did it work?

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