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Screen refresh

Explorer ,
Mar 24, 2023 Mar 24, 2023

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I get this issue randomly, its never consistant and I can't seem to fix it this time around.

 

Sometimes when I am working on a project in Premier Pro and I go to my 2nd screen to do whatever I need to do and then I go back to my main screen and click on Premier Pro I get a black screen, almost like when a game changes resoultion or can't match the refresh rate of the monitor.  Fully black.

 

Any idea what is causing this?

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correct answers 1 Pinned Reply

Adobe Employee , Apr 09, 2024 Apr 09, 2024

Hello @Shinish,

Thanks for the message. It’s been a long time since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? If so, the team will need more information from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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Adobe Employee ,
Apr 09, 2024 Apr 09, 2024

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Hello @Shinish,

Thanks for the message. It’s been a long time since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? If so, the team will need more information from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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