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Search not Working when Importing Files Premiere Pro

Community Beginner ,
Jan 23, 2025 Jan 23, 2025

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Hello. I searched everywhere in this forum but I never found a solution about this :

On Premiere, and only on Premiere Pro, when I want to import some files (with Files > Import or Ctrl+I), windows search opens, but whatever I type on search bar, it shows nothing. Same for every other folder of my computer.

I tried everything, even resetting search / indexing functions on windows 10 and it changed nothing. And when I use the search function directly on windows or even on Photoshop when importing files, it works without issues. I tried in the exact same folders and it works perfectly, but not in Premiere Pro. So... can someone help me about this ?

My windows 10 is up to date, and I use last version of both Photoshop and Premiere and it still doesn't work on Premiere (even in previous versions), while it stills works fine on Photoshop 😕

Thank you

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Error or problem , Import

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correct answers 1 Pinned Reply

Adobe Employee , Jan 23, 2025 Jan 23, 2025

Hello @Divayos,

Thanks for the post and welcome to the forum. I tried the same on my computer, but could not reproduce the error.

 

Hi Commmunity,

Are any of you experiencing the same issue? Let me know.

 

I hope we can assist you soon with this issue. Sorry for the problem.

 

Thanks,
Kevin

 

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Adobe Employee ,
Jan 23, 2025 Jan 23, 2025

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Hello @Divayos,

Thanks for the post and welcome to the forum. I tried the same on my computer, but could not reproduce the error.

 

Hi Commmunity,

Are any of you experiencing the same issue? Let me know.

 

I hope we can assist you soon with this issue. Sorry for the problem.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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Community Beginner ,
Jan 24, 2025 Jan 24, 2025

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Thank you for your answer. To be more precise, I did some manipulations and found out that only my main hard drive (C), which is a SSD, is concerned. When I search files on my second hard drive (D), an old HDD, it works, even by copying a folder from my SSD to my HDD.

But it makes no sense because as I said, my indexing function works completely normal on windows and even in Photoshop, I can use the search function in every disk, so I can't figure out why it happens only into Premiere Pro, while the two softwares have the same permissions... and why only on my main drive 😕

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Adobe Employee ,
Jan 24, 2025 Jan 24, 2025

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Thanks for updating us! If you have Premiere Pro closed, try launching it by right-clicking to select "Run as Administrator." Does that help? I think you're on the right track looking into permissions settings.

 

Let us know,

Caroline

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Community Beginner ,
Feb 04, 2025 Feb 04, 2025

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I tried this and unfortunately, it doesn't work 😕
My Photoshop and Premiere have the same permissions so I still can't figure out why I can't search on my C drive on Premiere, while I can on Photoshop, with the same "import file" function.

Thank you again

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