Serious error on Title from Premiere pro cc 2017 !!!

[Alviswolff]

Hi!

I'm using Premier pro CC  2017 on mac and each time i try to use Command+x or Command+c from Title windows it been crashed!

[Glitchdog]

See this post:

Help , Title make adobe premiere crash..

[Alviswolff]

Hi Glitchdog!

That was not my problem,and even if it was, answers was not be good answers, dear friend.

I buy the Adobe Creative cloud CC and it update automatically.

If you mention my previous text i was talking about clipboard issues!

i wish Kevin-Monahan can answers this in better way as Adobe support.

[Kevin-Monahan]

Hi AlirezaBadiee,

Wow, very sorry about this. I can reproduce the error on Mac OS X 10.10.5 on MacBook Pro as soon as I cut text from the Titler. Are you on Mac?

Did you crash on Thread 0? Does Thread 0 look like this?

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   ???                           000000000000000000 0 + 0

1   com.adobe.ATE.framework       0x0000000117dcd810 InitOKLSquareRootTable(int) + 48

2   com.adobe.ATE.framework       0x0000000117dc82a0 OKLInitialize() + 16

3   com.adobe.HandlerTitler.framework 0x000000010fbee8b9 CG::ATESupport::EmptyDocument() + 105

4   com.adobe.HandlerTitler.framework 0x000000010fc80906 TD::(anonymous namespace)::CopyableClipboardLayout::CopyableClipboardLayout(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, boost::intrusive_ptr<Inscriber::UIDialog> const&, boost::intrusive_ptr<CG::Title>) + 2246

5   com.adobe.HandlerTitler.framework 0x000000010fc7f7df TD::CopyLayoutSelection(Inscriber::UIDialog*, CG::Title*) + 207

6   com.adobe.HandlerTitler.framework 0x000000010fc826d6 TD::CutLayoutSelection(Inscriber::UIDialog*, CG::Title*) + 38

7   com.adobe.HandlerTitler.framework 0x000000010fce8582 TD::(anonymous namespace)::VoidCommand(boost::function<void ()> const&, int) + 50

8   com.adobe.HandlerTitler.framework 0x000000010fce843a TD::(anonymous namespace)::UndoableCommand(boost::function<bool (int const&)> const&, UIF::Command const&) + 298

9   com.adobe.HandlerTitler.framework 0x000000010fcd3f1a TD::TitleDocumentManager::ObeyCommand(UIF::Command const&) + 1946

10  com.adobe.HandlerTitler.framework 0x000000010fbdf7d2 TD::SimpleHandler<TD::ViewContainerCreator<&(TD::HandlerActions::(anonymous namespace)::CreateActionsView(UIF::ViewBase*)), (TD::TabState)0, TD::ViewContainerBase<UIF::TabView> >, 1466848321, UIF::kTitlerActionWindowTypeID, 23992u, TD::HandlerBase>::ObeyCommand(UIF::Command const&) + 82

11  com.adobe.Frontend.framework   0x000000010096953d FE::HandlerManager::ObeyCommand(UIF::Command const&) + 61

12  com.adobe.UIFramework.framework 0x0000000106360a05 UIF::Commander::PostCommandInner(UIF::Command const&, bool&) + 789

13  com.adobe.Frontend.framework   0x000000010090efb9 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0<int>) + 41

14  com.adobe.UIFramework.framework 0x0000000106360665 UIF::Commander::PostCommand(UIF::Command const&) + 117

15  com.adobe.UIFramework.framework 0x000000010645ce83 UIF::ShortcutManager::TranslateKeyboardEvent(UIF::KeySpec const&, bool, bool) const + 819

16  com.adobe.UIFramework.framework 0x000000010646027e UIF::ShortcutManager::DispatchKeyboardEvent(dvaui::ui::KeyboardEvent const&, bool) const + 286

17  com.adobe.UIFramework.framework 0x0000000106509137 UIF::TopLevelWindowImpl::UI_DoKeyboardEvent(dvaui::ui::UI_Node*, dvaui::ui::KeyboardEvent const&) + 135

18  com.adobe.dvaui.framework     0x00000001054c2377 dvaui::ui::UI_Node::UI_DispatchKeyboardEventToNode(dvaui::ui::UI_Node*, dvaui::ui::UI_Node*, dvaui::ui::KeyboardEvent const&) + 135

19  com.adobe.dvaui.framework     0x00000001054c44d9 dvaui::ui::UI_Node::UI_DispatchKeyboardEvent(dvaui::ui::UI_Node*, dvaui::ui::KeyboardEvent const&) + 409

20  com.adobe.dvaui.framework     0x000000010553be93 dvaui::ui::OS_Node::UI_DispatchKeyboardEventFromOS(dvaui::ui::OS_Event*) + 147

21  com.adobe.dvaui.framework     0x000000010553fbdc dvaui::ui::OS_Window::UI_DispatchEvent(dvaui::ui::OS_Event*) + 92

22  com.adobe.Frontend.framework   0x00000001009a5dc9 int dvacore::config::ErrorManager::ExecuteFunction<bool>(boost::function0<bool>*, bool*) + 41

23  com.adobe.Frontend.framework   0x000000010090efb9 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0<int>) + 41

24  com.adobe.dvaui.framework     0x000000010535ec23 bool dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<bool>(boost::function0<bool>, bool*) + 99

25  com.adobe.dvaui.framework     0x000000010535dab2 bool dvacore::config::ExecuteTopLevelFunction<bool>(boost::function0<bool>, bool*) + 162

26  com.adobe.dvaui.framework     0x00000001055494d3 -[DVAMacPanelWindow performKeyEquivalent:] + 243

27  com.apple.AppKit               0x00007fff86dbe8e0 -[NSApplication _handleKeyEquivalent:] + 521

28  com.apple.AppKit               0x00007fff86cc983a -[NSApplication sendEvent:] + 4080

29  com.adobe.dvaui.framework     0x0000000105547538 -[DVAMacApplication sendEvent:] + 600

30  com.adobe.Frontend.framework   0x00000001009a329a -[PremiereCocoaMacApplication sendEvent:] + 346

31  com.apple.AppKit               0x00007fff86bf2b68 -[NSApplication run] + 711

32  com.adobe.Frontend.framework   0x00000001009a4c5d FE::MacApplication::RunSelf() + 45

33  com.adobe.Frontend.framework   0x00000001008e6b9b FE::Application::Run(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 6427

34  com.adobe.Frontend.framework   0x00000001009a7338 FE::AppMain(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, void*) + 568

35  com.adobe.Frontend.framework   0x00000001009a8155 FE::Run(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int) + 485

36  com.adobe.PremierePro.CC11     0x00000001000021d7 main + 663

37  com.adobe.PremierePro.CC11     0x0000000100001f34 start + 52

Thanks,

Kevin

[Alviswolff]

Thanks Kevin-Monahan​.

It's the system information.

Thread 0 look like the same!

I hope it will get fix soon.

[Big Mouth Media]

I hope so too - I'm generally cutting the text from one titler instance to paste it in another, and can't do a option & drag.   Slows me right down.

[Kevin-Monahan]

Hi Paul,

In your case, you may want to roll back to an earlier version of Premiere Pro until we find a fix.

Thanks,
Kevin

[Elinedejong]

Hey Kevin,

I have the same problem with copying.

Can you tell me how I can install an older version of premiere pro so I can still do my work?

Thanks in advance!

Eline

[Glitchdog]

Sorry, I know this is probably not helpful, but I just restored from the full backup I did before I upgraded to CC2017. If you use time machine or super duper (on Mac) it's fairly easy.

[Kevin-Monahan · Accepted solution]

Hi AlirezaBadiee,

Very sorry! After checking with engineering, I found that this bug is a known issue and it is filed so we are actively working on a fix. It appears that the issue was introduced in 11.0.1. The workaround, for now, is to Option + drag text to copy it.

Thanks,
Kevin

[TheBobbyMiller]

Having this problem too. Is there an estimate time frame for the fix?

[Kevin-Monahan]

Hi TheBobbyMiller,

Sorry, we can't answer "when" questions here in support. I know the product team is hard at work on this issue. I'm sure it will be out ASAP.

Thanks,
Kevin