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Here's the problem:
Adobe, and most other NLEs, have a lot of trouble handling XAVC-S material, especially 10-bit 4:2:2, well. You see, most NLEs have for several years treated H.264 as "legacy", and thus permanently locks hardware acceleration support to 8-bit 4:2:0. Period.
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Can you provide a sample project/media that reproduces this problem?
If you need a place to upload to I can provide one.
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FWIW: My 12th gen I9, plays back my AX53 files (UHD/100Mbs) just fine, and I was doing something with it earlier in the week and I marveled at how good it was. Adobe has put in some efforts at improved playback. I'm not sure what you are seeing. And as for your friend 😐