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some iphone imports not playable

New Here ,
Nov 29, 2022 Nov 29, 2022

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Hi all,

My wife has uploaded a bunch of wedding videos to our PC for use in Premiere.

Some of them show the video with 30p and compressed stereo and some appear blank with 30 fps and unknown stereo even though they were all taken and uploaded sequentially.

Anyone know how to access the blank ones that play fine in VLC?

Many thanks in advance.

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correct answers 1 Correct answer

Community Expert , Nov 30, 2022 Nov 30, 2022

Next time try a mention the version you are using. Many features change over the course of time.

 

This looks like CS6. In those days, the iPhone was not even invented yet.

Looks like a codec CS6 does not support.

Need to convert the footage with e.g. Handbrake.

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Community Expert ,
Nov 29, 2022 Nov 29, 2022

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No audio on import of on the timeline?

If latter

The most common user error is not source patching the track.
Solved by first opening clip in Source Monitor. Then drag/insert into timeline.

source patching.png

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New Here ,
Nov 30, 2022 Nov 30, 2022

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Tried source monitor and toggling.  Didn't seem to do anything.  See screenshot.

Many thanks for your response.

 

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Community Expert ,
Nov 30, 2022 Nov 30, 2022

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Next time try a mention the version you are using. Many features change over the course of time.

 

This looks like CS6. In those days, the iPhone was not even invented yet.

Looks like a codec CS6 does not support.

Need to convert the footage with e.g. Handbrake.

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New Here ,
Nov 30, 2022 Nov 30, 2022

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Hi, thanks for that.  It doesn't make sense though because the few files above it imported the same way from the same phone work just fine.  Why would some have 30p and some have 30 fps.  It's the one's that show 30 fps that don't work.

Cheers

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Community Expert ,
Nov 30, 2022 Nov 30, 2022

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I don't see any 30p vs 30 fps (in fact its the same)

But again, CS6 is from somewhere around 2001. The first iPhone 2007 and yours is probably from 2022............

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New Here ,
Nov 30, 2022 Nov 30, 2022

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They're not MTS files, they're MOV files.

See the attached screenshots.

Cheers

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Community Expert ,
Nov 30, 2022 Nov 30, 2022

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Yes, I know I edited the post: please do not embed screenshots in a Word document. Embed on forum.

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Community Expert ,
Nov 30, 2022 Nov 30, 2022

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Don't be surprised a 2001 piece of software glitches on a 2022 format.

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Community Expert ,
Nov 30, 2022 Nov 30, 2022

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quote

  It doesn't make sense though because the few files above it imported the same way from the same phone work just fine. 


By @Paul27352690790s

 

   Because unsupported things work unpredictably.

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New Here ,
Dec 01, 2022 Dec 01, 2022

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So is there a workaround?

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Community Expert ,
Dec 01, 2022 Dec 01, 2022

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New Here ,
Dec 02, 2022 Dec 02, 2022

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Thank you Ann.

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