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Some MP4 files can only be imported from my C Drive.

Community Beginner ,
Jun 29, 2021 Jun 29, 2021

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Hi All, Has this ever happened to anyone? Some MP4 files can only be imported from my C drive. At first the mp4 files were stored in my D drive. An error prompt popped up when I tried importing the files, saying media coded not supported. Tried many troubleshoot, none work. For some reason, I had the idea to copy the mp4 files to my desktop (C drive) and tried importing again. 

Now the files have no problem importing into premiere pro cc.

I find this super odd.

(I store non-app related stuff in D drive for organizing purposes)

Does anyone know why? or have any solutions for this issue?

TOPICS
Error or problem, Formats, How to, Import

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correct answers 1 Correct answer

Adobe Community Professional , Jun 30, 2021 Jun 30, 2021
I wonder if the file path is too long when using the D drive? Try shortning the file name and/or move it to a folder closer to the root of the D drive.

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Adobe Community Professional ,
Jun 29, 2021 Jun 29, 2021

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Try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

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Community Beginner ,
Jun 29, 2021 Jun 29, 2021

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Hi Peru,

Thanks for the reply! I've tried everything you suggested. Unfortunately, none of them resolved my issue 😞

here's a screenshot of the prompt.

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Adobe Community Professional ,
Jun 30, 2021 Jun 30, 2021

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Do the files work from an external drive? 

Is your C drive a lot faster than the D?

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Community Beginner ,
Jul 06, 2021 Jul 06, 2021

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Hi!
Both my C and D drives are SSDs tho so I don't think one is faster than the other.

An external drive works.

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Adobe Community Professional ,
Jun 30, 2021 Jun 30, 2021

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I wonder if the file path is too long when using the D drive?

Try shortning the file name and/or move it to a folder closer to the root of the D drive.

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Community Beginner ,
Jul 06, 2021 Jul 06, 2021

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OMG YES!

Thank you so much. I tried moving the entire project folder closer to the root of D drive and it worked!

Though I have encountered a different issue.

One of my file name is waaay too long, hence premiere was unable to import (file path too long)

As I tried to rename the file, it instantly snaps back to the original (long) file name

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Adobe Community Professional ,
Jul 06, 2021 Jul 06, 2021

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Make sure Premiere Pro is closed when you rename the file.

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Community Beginner ,
Jul 06, 2021 Jul 06, 2021

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Yes, everything is closed when I tried to rename.

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Community Beginner ,
Jul 06, 2021 Jul 06, 2021

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OK I fixed it. this is so dumb.

I moved the mp4 file to my desktop and was able to rename it there.

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