Some Video Tracks Not Exporting

[sjdsprange]

So, I have some video shot with my iPhone that I'm using as a second angle in a project. I've converted the .mov file to .mp4 format using the VLC media player and imported them onto the timeline. I can see the iPhone video in the preview window while I'm editing or playing back, but when I render the sequence the iPhone video does not show in the preview anymore - same thing with exporting. When the playhead passes the rendered section, the iPhone clips reappear. Getting very frustrated with it...

Anyone got any ideas?

[kglad]

what adobe app?

[Peru Bob]

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Premiere Pro forum so that proper help can be offered.

[Peru Bob]

Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/