Sony MXF files issue

[darciel33791158]

Hi all,

I've been having an issue with Premiere 2021/2022 with trying to import Sony MXF files. 

I only get the black screen. I did all the basic troubleshooting (switching my CUDA off, re-install etc etc) and no luck. If I bring in Prores4444, red or arri raw, those play smoothly without hiccup. 

Though I can play the files in 2020 but not in 2021 and 2022.

Without re-wrapping the files, that would be silly to do. Can someone help me on what to do.

Thanks

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My System:

Intel(R) Xeon(R) Gold 6254 CPU @ 3.10GHz 3.09 GHz (2 processors)

192 GB (191 GB usable)

64-bit operating system, x64-based processor

NVDIA RX6000

[darciel33791158]

Adobe Support, is there a way we can connect and figure this out?

[Ann Bens]

If you want real live help contact support over chat.

[darciel33791158]

ok will do, thank you.