'Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down."

New Here ,
Jan 27, 2022 Jan 27, 2022

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Hi All, This error randomly appeared a few days ago I believe it may have been after I added a motion graphic to the timeline, I looked up the problem and tried to open new project and import the one I was working on and that worked for 24 hours then crashed again. I have seen a few help pages for this and have tried everything and nothing working for me., cleared all old catches, reset settings, and re-import. 

 

I have been working on this project for 3 months and only getting issue now.

 

really need some help trying to get this back up and running. 

 

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Crash , Editing , Error or problem

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Adobe Employee ,
Jan 28, 2022 Jan 28, 2022

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Hi there!

Sorry about the error. Can you share your system details (OS, CPU, RAM, GPU)? Do you get crash reports? https://community.adobe.com/t5/premiere-pro-discussions/faq-where-do-i-find-premiere-pro-crash-logs-...

 

Let us know.

Thanks,

Kartika

 

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New Here ,
Feb 08, 2022 Feb 08, 2022

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Hi Kartika,

 

I hipe the below help - this is still happening and I have not been able to fix this.

 

Process: Adobe Premiere Pro 2022 [46412]
Path: /Applications/Adobe Premiere Pro 2022/Adobe Premiere Pro 2022.app/Contents/MacOS/Adobe Premiere Pro 2022
Identifier: com.adobe.PremierePro.22
Version: 22.1.2 (22.1.2)
Code Type: ARM-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Premiere Pro 2022 [46412]

Date/Time: 2022-02-09 14:43:27.585 +1000
OS Version: macOS 11.6.3 (20G415)
Report Version: 12

Crashed Thread: 32

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [46412]

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Adobe Employee ,
Feb 16, 2022 Feb 16, 2022

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Thanks for the details. Could you check if there are crash logs saved? https://community.adobe.com/t5/premiere-pro-discussions/faq-where-do-i-find-premiere-pro-crash-logs-...

 

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