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SOS! Error Message : Еhe importer reported generic error

Community Beginner ,
Feb 10, 2023 Feb 10, 2023

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Pavel26349707vtxd_0-1676045850930.png

Hello. I've this problem for the last year... When I import files with a big chance I can get this message. I checked the file: they can be opened in DaVinci Resolve, media encoder, and player...
I noticed that if I clean all cache and try again to import the same files - they import correctly. But! Other files with the same chance can't be imported...
I google and saw a lot of tutors to fix this... but they say: "You need to rename .mp4 to .mov", "You need to encode all of your footage to another codec" and other senseless solutions.
I hope I get help and good solution to this problem. Thanks.

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correct answers 1 Pinned Reply

Adobe Employee , Mar 18, 2024 Mar 18, 2024

Hello @Pavel Polozhentsev ,

Thanks for the post. This sounds like a fixed issue from around a year ago. Are you still having this issue? If so, the team may need more info from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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Adobe Employee ,
Mar 18, 2024 Mar 18, 2024

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Hello @Pavel Polozhentsev ,

Thanks for the post. This sounds like a fixed issue from around a year ago. Are you still having this issue? If so, the team may need more info from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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