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1

Sound Gone - Tried all discussions nothing worked

Community Beginner ,
Nov 18, 2025 Nov 18, 2025

Editing usuaLLY : must have pressed abutton now it is all gone with no output on the thing on the far right either help?

TOPICS
Audio , Editing , Error or problem
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correct answers 1 Correct answer

Adobe Employee , Nov 20, 2025 Nov 20, 2025

Hi there,

Looking at the second screenshot, it seems like the Track Volume for the Mix track is set to -∞, which will essentially mute the output. Please set it to 0 dB & let us know if it restores the audio.

 

Thanks,

Sumeet

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Community Expert ,
Nov 18, 2025 Nov 18, 2025

We need to see a full screenshot that includes the track headers, otherwise we don't know if you accidentally muted or solo'd something.

And make sure it's just Premiere and not other applications on your computer you don't get sound output from.

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JVK | Editor/Designer/Software Instructor. Pr, Ae, Ch, Ps, Ai, Id
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Community Beginner ,
Nov 19, 2025 Nov 19, 2025

Il'l upload it now and it's only Premiere every otehr sound outputting app works just fine 🙂

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Community Expert ,
Nov 18, 2025 Nov 18, 2025

I agree...I'd look to see if the M or S button were accidentally pressed on the track header

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Adobe Employee ,
Nov 19, 2025 Nov 19, 2025

Hey,

Sorry for the issue. Please go to Edit > Preferences > Audio Hardware (Premiere Pro > Settings > Audio Hardware) and check that the correct output is selected. Please also share a screenshot of the Audio Hardware window.

 

Thanks,

Ishan 

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Community Beginner ,
Nov 19, 2025 Nov 19, 2025

Hi, The correct is selected , and to say again yestereday it just went when all was working fine before. 🙂

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Adobe Employee ,
Nov 20, 2025 Nov 20, 2025

Hi there,

Looking at the second screenshot, it seems like the Track Volume for the Mix track is set to -∞, which will essentially mute the output. Please set it to 0 dB & let us know if it restores the audio.

 

Thanks,

Sumeet

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Community Beginner ,
Nov 20, 2025 Nov 20, 2025

Thank you so much your so helpful now I can meet my editing deeadline thanks so much! It worked 

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Adobe Employee ,
Nov 20, 2025 Nov 20, 2025
LATEST

Glad it helped! Feel free to reach out if you have any issues or questions.

 

Thanks,

Sumeet

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Community Expert ,
Nov 20, 2025 Nov 20, 2025

Good catch Sumeet!

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JVK | Editor/Designer/Software Instructor. Pr, Ae, Ch, Ps, Ai, Id
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