Source monitor and program monitor frozen

Community Beginner ,
Mar 09, 2022 Mar 09, 2022

Copy link to clipboard

Copied

Hi guys! 
I have this problem for some time. Whenever I  open video on my source monitor, both my source and program monitor freezes (I can only hear sound).  Basically I cant use source monitor, because I'll need to restart program every time I use it. 
I updated my graphic drivers, premiere pro is updated, windows is updated..
I have Nvidia RTX 3070ti, intel I7 10700k, 2x 16gb hyper x fury 3200mhz. 

TOPICS
Crash , Editing , Freeze or hang

Views

62

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 09, 2022 Mar 09, 2022

Copy link to clipboard

Copied

Hi there!

Sorry to hear that. What type of media files are you editing (codec/ format, frame rate, frame size)? Have you tried resetting preferences or deleting cache files?

 

 

Let us know.

Thanks,

Kartika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 10, 2022 Mar 10, 2022

Copy link to clipboard

Copied

Hi!
I did reset preferences and deleted cache files.
It's H.264 mostly and it doesn't matter which frame rate or which
resolution, it doesn't work on any..

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 09, 2022 Mar 09, 2022

Copy link to clipboard

Copied

Make sure you have the latest Studio drivers (not the gaming drivers) from Nvidia's web site (not from Windows Update).

Perform a clean install of the drivers for best results.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 10, 2022 Mar 10, 2022

Copy link to clipboard

Copied

Is Jeff's suggestion a helpful solution?

 

Please let us know.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 18, 2022 Mar 18, 2022

Copy link to clipboard

Copied

Thank you Jeff, it fixed the problem! 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 28, 2022 Mar 28, 2022

Copy link to clipboard

Copied

LATEST

You're welcome, and thanks for posting back that it worked!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines