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After I pressed the “Create Captions” button and it actually went through to the “creating captions” screen, but after a long while, nothing is happening on the progress bar.
I've tried shutting down and restarting, checked that my Premiere is updated (it is) and still the same issue is happening.
What PR version are you running?
See this thread:
Let us know if resetting helps.
The user in the other thread has reported that resetting workspace did not help them. I'm suggesting they file a bug report.
Does your Cancel button work?