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Spinning Wheel of Death when scrubbing the sequence for playback

Explorer ,
Jan 09, 2022 Jan 09, 2022

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Please dont reply to this and use big fancy tech words that people dont understand just to make yourself feel smarter. I see it all the time and it confuses everyone who was brought here from a google search. 

 

Ive been working on a project for a few days. The footage codec is h.264, 4k, 24fps. I keep getting the "spinning wheel of death" everytime I try to move the time line cursor or scrub through a certain spot. And it's not like it just comes for 3 seconds and goes away. It's there for a solid 30 seconds to a minute and it does it literally everytime if move the timeline cursor. My laptop is more than capible of running the software. I use a macbook pro 2.4 GHz 8-Core Intel Core i9, 32 Gb RAM, GPU AMD Radeon Pro 5500M 8 GB

Intel UHD Graphics 630 1536 MB. I have the Premiere settings dedicate 28gb ram to Premiere. My entire sequence has been rendered. I even rendered out any footage with yellow bars above it so the whole timeline is now green. My playback quality is 1/4 and all of my footage are proxy's. Yes i have restarted my computer several times. Yes my premiere software is up to date (22.1.2). I have contacted adobe 3 times since ive started using this software. I've always had nothing but issues with it. It seems like its built with bugs every update is worse then the one before too. Every time I spoke with someone, it was because of a playback error. The first problem was my own fault because I was ignorant about dedicating ram to just premiere and setting it to performance mode instead of memory. The other 2 times including this time, it was the software. The guy who helped me this time explained the color coding for rendering. I wasnt educated on what colors above your footage in the sequence meant what. Red means it requires alot of work to compute and needs rendered (Unless your pc can handle it). Yellow requires much less. Green means it was rendered and all previews files have been computed and rendered out. So he rendered it out for me and of course it played back through it fine the first time and the call was ended. Literally 5 minutes later it started again. I cant edit when the spinning wheel of death freezes my computer everytime I need to scrub through my timeline. Anyone else having this issue? Or just wants to rant about how buggy and inconsistent premiere is?

TOPICS
Crash , Error or problem , Freeze or hang

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LEGEND ,
Jan 09, 2022 Jan 09, 2022

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@Cole W. wrote:

Please dont reply to this and use big fancy tech words that people dont understand just to make yourself feel smarter. I see it all the time and it confuses everyone who was brought here from a google search. 


 

I am disinclined to acquiesce to your request. (That means "No.")

 

Now that I've got my feeble attempt at humor out of the way, let's tackle your problem.

I have 2 ideas to start. First, switch the Mercury Playback Engine from Metal to Software Only.

SoftwareOnlyMercuryPlaybackProjectSetting.jpg

 

If that helped, then try this in your Mac's System Preferences:

 

2022-01-09_18-32-10.png

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New Here ,
May 01, 2023 May 01, 2023

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I am recieving the exact same problem as the above post with a computer of the exact same specs, and none of these methods have worked for me. I have adjusted my ram usage in the project settings, added proxies, set playback to 1/8 quality, switched the engine from gpu to software, pre rendered the entire video. Nothing works. These updates are growing increasingly more difficult to work professionally and I am growing increasingly more infuriated with these consistent issues. 

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Community Beginner ,
Aug 21, 2023 Aug 21, 2023

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I have a very similar set up but with 64MB RAM and I have realized that Adobe Premiere is a steaming pile of poo (I chose a differerent word here but was forced to change it). It is not for professional use and should only be used for small projects with no deadlines that you are not being paid to accomplish.

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