Stuttering play back due to logitech wireless heaadset

[ELLIS33170111t9ed]

I am editing a video, but the playback is stuttering continuously when clicking play.

When I remove the Logitech wireless dongle, the stuttering stops.

Has anyone else had the same issue?

[Kevin-Monahan]

Hi @ELLIS33170111t9ed,

Can you try updating its software?

Thanks,
Kevin

[alan5E65]

Hi

All soft and firmware is up to date.

[Averdahl]

I am editing a video, but the playback is stuttering continuously when clicking play.

When I remove the Logitech wireless dongle, the stuttering stops.

By @ELLIS33170111t9ed

In Premiere Pro, go to Edit > Preferences > Audio Hardware and set Default Input to None. Try that and see how it works.

[alan5E65]

Unfortunately, That doesn't work either. 😒

[Averdahl]

Unfortunately, That doesn't work either. 😒

By @alan5E65

More details needed, such as exact version of  Premiere Pro version, computer specs, internal or external drives, kind of connection of external drives, spinnig disk or SSD, 95% free space on disk or 3% free space on disk, media you are editing, iow DV from 2001 or 8K 4:4:4 uncompressed, effects used on timeline iow one Lumetri or ten Lumetri plus fifteen adjustment layers with twenty effects on each layer. 

[alan5E65]

I don't feel it has anything to do with these, but it stutters with the dongle in but plays fine when I remove the dongle.

prem pro Latest version

i5 processor

SSD drive as main driver 500 gb 62 gb free

HD drive as storage drive 417 gb free

External HD drive 4TB 3.3 TB free

Nvidia 3060 GPU

16 gb RAM

2.7 K video record this week using drones

very little effects apart from speed of clips

It is a simple video. I just checked another video and did the same 

[Averdahl]

but it stutters with the dongle in but plays fine when I remove the dongle.

By @alan5E65

Dongle?

SSD drive as main driver 500 gb 62 gb free

If you have your media files there that can contribute to the issue. For a drive to perform good you really want more free space on that disk.

Since drone footage can be a pain to work with even on semi- to high end workstations you should look into a proxy workflow with Premiere Pro: Basic Premiere Pro Proxy workflow (adobe.com) (Lot´s of videos on YouTube: proxy workflow premiere pro 2023 - YouTube)

As a test, convert a short drone clip to Apple 422 Proxy using the Apple ProRes 422 Proxy Preset in Adobe Media Enocder. Import the converted clip into Premiere Pro and see how it behaves. And yes, Apple ProRes 422 Proxy will create larger files than your source file, so you can try other formats as well.

[alan5E65]

Hi

The dongle is not for storage; it is the wireless dongle for my Logitech headset.

It works if I remove it, but then I do not hear any music or sound, therefore, I have to render to hear if the music works or not.

I have checked other clips that have not been recorded by drone or game recording, and they are now the same.

This is only a recent problem, and nothing has changed regarding hardware.

[Averdahl]

The dongle is not for storage; it is the wireless dongle for my Logitech headset.

By @alan5E65

Got it! 🙂

Where do you have your source footage you use inside Premiere Pro, on the internal disk or the external? If on the external disk, is it connected via USB? It seems to be some "collision" of USB drivers/hubs/resources going on. Try a different USB port for the headset so they don´t share the same hub, if possible.

[Michael Grenadier]

drone footage can be heavily compressed and may not be ideal for editing...  Maybe try a proxy workflow?  Does the problem remain if you're using a lower resolution and "mezzanine" format?   

And although it might not be ideal, a wired or bluetooth headset might solve the problem...    And what happens if you change the audio hardware output in Premiere preferences to another device or internal computer speakers with the dongle and headset still active, just not being accessed by Premiere...  just as a troubleshooting step.   

You might also try creating a new windows user with administrator privileges and see if that helps things.  Could be a conflict with another driver or app installed...

[Kevin-Monahan]

Hi @alan5E65, 

Sorry about the sound issues with your headset. I know that Logitech had some conflicts with their webcam software and Premiere Pro. Maybe it is related. Does the issue happen with other headsets? If you have a different one, that a try and report back.

Thanks,
Kevin

[alan5E65]

i have a wired headset that works just fine.