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sudden issues with premiere pro after updating mac

New Here ,
Aug 10, 2022 Aug 10, 2022

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Hi everyone!

Before I did the most recent Monterey update for my Mac, Premiere was loading audio and video just fine. Now, it's suddenly not playing the video previews as I move through the timeline. The audio plays sometimes, but the video preview window stays stuck on the first frame. I worked on one project where it didn't do this, but it does for all the others. I uninstalled and reinstalled it but that didn't do anything. Has anyone else had issues after the most recent Mac update, or is my Premiere app acting up? Thanks, any help is appreciated!

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Error or problem , Freeze or hang , Performance

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Adobe Employee ,
Aug 10, 2022 Aug 10, 2022

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Hi starulzokay,

Sorry. Have you tried deleting Media Cache? First choose File > Close All Projects, then follow directions here: https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-clear-your-media-cache-in-premier...

 

Let us know if it works.

 

Thanks,
Kevin

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New Here ,
Aug 11, 2022 Aug 11, 2022

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That fixed it, thank you!

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