Support for new iMac 2020 AMD Radeon 5700XT?

[Jan Osfield]

I cannot see that Premiere Pro is supprting the new graphics cards in 2020 iMac. Please tell me this isn't true. Can somoen advise please?

[bradleyvt]

thanks Kevin, yeah i had a 2016 macbook pro with only 16gb of ram before this and as it got older it slowed but even before i bought the mac it ran better than how it's running now which is a bummer. I will open a case with them and let you know how it goes. thank you

[Kevin-Monahan]

Thanks, Bradley. Please let us know. 

Talk to you soon,
Kevin

[bradleyvt]

just got done with chat and screen share. they basically ended up telling me to make proxies and see how it works. i said i've been doing that since 1 this morning that's why i contacted you finally because it did nothing. then they reset the cache and told me to reset the system. 

point still is I shouldn't have to spend days creating proxies for files that worked perfectly the 1st month i got this, let alone create them and still have just as bad performance. thanks for your response and help Kevin but i'm not sure there's anything anyone can do until adobe fixes whatever issue this is 

[Zyrtech]

Hey guys.

Brand new iMac 2020 AMD Radeon Pro 5700 XT 16 GB User here.

Also:
3.6 GHz 10 -core i9, 64 GB Ram, Retina 5K 27" 2020.

Premiere is performing so bad that I have to close it many times day, rendering is slower than my iMac 2017. 
What's happening @Steve Griffiths ??? Can you please fix this so that professional people like me can work in Adobe? Or else.. DV Rslv is next up....

[Steve Griffiths]

Zyrtech - I don't work for Adobe. I'm just a professional person like you - working with Adobe software.

[Shivangi_Gupta]

Hi there,

We're sorry for the experience. Performance can get affected because of the project's complexity too.

What are your  media specs and sequence settings?

Let us know. We'll look into this.

Regards,

Shivangi

[Zyrtech]

Hi,

we're using PXWSony Fs7, 4K . XMF 

using a 3840 x 2160 timeline- 

I've formatted my iMac again now - still same issue. Do you support Radeon Pro 5700 XT ? Yes or no? 

i9 10 core CPU.

[Jeff Bellune]

User exile1972 reports that this works:

create a custom ingest preset which is DNxHD/HR. It's a high quality codec that works flawlessly on mac and pc.

[Warren Heaton]

Or.. instead of DNxHD, go with Apple ProRes422 HQ if it's for broadcast/cable/independent film and ProRes422 LT if it's for social media/feature-length documentary.

[Zyrtech]

Thank you for your answers - However.. I have the most expensive iMac and this shouldn't be neceserry. We're a film company with six to ten different projects every week - and we don't have time for ingesting / proxy.. Everything worked perfectly on my old iMac, but on this new one it seem like Adobe don't support the high end graphic card on the new iMacs.. 

Why is that so.. I'm hoping for an update later on..

[Zyrtech]

Hi again Adobe, I'm sorry - I meant ".MXF" not XMF. 

Thank you.

[bradleyvt]

same exact specs as you. have been dealing with it for a year now since i bought it. i can't believe how terribly it performs.

[joe88]

Adobe dont support the new iMacs. Performance is horibly slow. You can disable "hardware accelerated decoding" in premiere. But that is simply not a solution. 

[Warren Heaton]

Premiere Pro runs fine on iMacs.

[Zyrtech]

Unfortunately - It doesn't.
See my specs below.

Premiere is running slow - Even on the iMacs build in SSD. My iMac from 2017 is faster. 
I think this is because of their lack of support for the AMD Radeon PRO 5700 XT.

[JOHNofLIGHT]

Hi Warren,

Seems you don't fully understand the issue here. Yes, Premier works on the new iMacs but they do not utilize the newer and larger graphics cards in the 2019 - 2021 iMacs. Just look up the compatible graphics card list and you will see Adobe hasn't undated their list for at least 3 yrs (which is an incredibly long time in the tech world). When I talked to tech support they said they do not support any newer cards.

When I disabled the "Hardware Accelerated" it forced Premiere to actually use the card and it rendered at least 2X's as fast. 

Now that the M1 macs are out I don't belive Adobe will even bother to ever update the newer supported graphics cards on the imac... They just don't care. 

When I have the time to learn a new system I will and leave Adobe as they are more focused on making profits then happy customers as they did for so many years before they sold out.

[Warren Heaton]

On the macOS side it's about supporting Metal, not the specific graphics hardware.