• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Sync settings fail - error code 0,00

New Here ,
Aug 12, 2022 Aug 12, 2022

Copy link to clipboard

Copied

Hi!

 

I am using Premiere on two machines and have until a month ago use the sync settings feature. Now it has started to fail. I am getting error code 0,00.  Has anyone experinced this and maybe have a workaround?

I am currently on version 22.4 - I had to downgrade from 22.5 since the link is extremely slow/not working for me. I am working on an iMac Pro (intel/Catalina)  and an iMac M1 (M1/Monterey)

Thanks

TOPICS
Error or problem , User interface or workspaces

Views

582

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 24, 2023 Feb 24, 2023

Copy link to clipboard

Copied

Same here, getting that error as well! Any help, Adobe?! Thanks, Raphael

Thanks, Raph

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 24, 2023 Feb 24, 2023

Copy link to clipboard

Copied

Premiere 23.2.0 Build 69 - Dell Precision 7560  

Thanks, Raph

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 24, 2023 Feb 24, 2023

Copy link to clipboard

Copied

Hi, make sure all files in Creative cloud sync and then try again. Clear the Preference and clear Caches files.

if not work Sign out and again Sign in to Creative Cloud. let us know.

thanks,

Suraj Shinde.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 24, 2023 Feb 24, 2023

Copy link to clipboard

Copied

Thanks @Suraj5EBF I've deleted all preferences an chache files upon starting Premiere (holding Ctrl) this morning. Reboots in between. Backed up preference folder manually before that and copied them back to %AppData% and %Documents%. I now signed out and back in. Didn't help. 
I also deactivated our company's VPN service, didn't help either. Documents/fonts/library is syncing well. My last preference sync was possible in late December. Since then, it stopped working.  

Thanks, Raph

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 17, 2023 May 17, 2023

Copy link to clipboard

Copied

LATEST

Premiere Pro 23.3.

Screenshot 2023-05-17 at 13.16.57.png

 

Premiere Pro 23.4 Update

Screenshot 2023-05-17 at 15.19.14.png

 

Thanks fo nothing.

Macbook Pro M2 Max, Ventura macOS 13.3.1 (a)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines