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This file requires the HEVC codec which is included with a creative cloud membership. Premiere Pro

New Here ,
Aug 31, 2023 Aug 31, 2023

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I have the full plan, I pay for this plan and I have no idea what to do.  With the message I also get another message saying "unable to install: adobeinstalledCodecsTier2" Please help

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Crash , Error or problem

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Adobe Employee ,
Sep 01, 2023 Sep 01, 2023

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Hello @Yasith27460714p8wi,

Thanks for the message and info. It sounds like you are having trouble getting the HEVC codec to work. I found a discussion with a few solutions you can try. Here is the link: https://community.adobe.com/t5/premiere-pro-discussions/unable-to-install-mc-enc-hevc-dll/m-p/128688...

 

Let us know if one of the solutions there helps you.

 

Thanks,
Kevin

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New Here ,
Feb 07, 2024 Feb 07, 2024

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Hey Kevin,

 

I tried this and it worked for about a month or two but now its back and its only happening on exports which is frustrating. I am paying for the entire cloud and have been paying and I am just frustrated. Is there a permanent fix on the way?

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Adobe Employee ,
Feb 10, 2024 Feb 10, 2024

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Hi @Yasith27460714p8wi,

I see. Can you try signing out of Creative Cloud, then signing back in? That might help. Let us know.

 

Thanks,
Kevin

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