touchpad scrolling in timeline doesn't work in premiere pro

[x_ta_c]

Just switched from Davinci to Adobe and still learning the ropes. I do all my work on a laptop (Windows 10, Lenovo, gtx 1660 TI) and when i scroll in the timeline it won't move at all unless i do really exagerated swipes but it will go all over the place, when i open davinci it moves so smoothly when scrolling through the timeline. if someone could help me out with this i would be very greatful. Thanks in advance.

[Ishan Y]

Hey x_ta_c,

I'm sorry to hear you're experiencing this issue. Could you let us know which version of Premiere Pro you're currently using? (Here's how to check) Do you also see this issue while using the mouse to scroll through the timeline? We're here to help.

Thanks,

Ishan

[Cameron22527877lpb4]

I had this same issue with the latest version (23.4). I went back to 23.3 and the problem went away.

[Ishan Y]

Hey Cameron,

Thanks for reporting this. The engineering team is currently working on a similar issue. Could you confirm if you see this issue while using the trackpad and mouse? A fix for a similar problem has been released in the latest Beta. You can try it by going to the Beta Apps category in the Creative Cloud app.

[Cameron22527877lpb4]

This only affected me with use of the touchpad. The mousewheel worked just fine.

[illia237817770vsr]

Yeah, my touchpad has been working so badly since I updated Premiere to 23.4.0

[Ishan Y]

Did you get the chance to try the Beta? I hope the fix works out for you. 

[Max218180634olp]

Same here! The touchpad is responding really wierdly on the latest update of Premiere. Did someone find a solution?

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