Transcript isn't capturing both speakers

[Mario34175315yeyc]

Hello, I am trying to add the transcript to an interview I'm working on and it's not including the audio track of the second person. I have two video files (with audio) and it's only recognizing the audio file of one of them. How can I have the transcript recognize both people? 

I created a second project to troubleshoot this and when I clicked on the Text window, it already had the file transcribed. I was trying to start the whole process from scratch because I believe there's a window that pops up where you can identify if there are multiple people speaking. I didn't have this option when I created the new project. Any advice on that would be helpful, too. Thank you!

[mattchristensen · Accepted solution]

Are the different speakers in different audio clips/files? If so, you'll need to make sure both source clips are transcribed and then in your sequence cut them together either on one single track, or if they are on A1 and A2 tracks for example, there will need to be a gap in A1 in order for the transcript from A2 to be visible in the sequence transcript.

Premiere Pro is using the transcript from whatever audio clip is "highest up" meaning on the lowest numbered audio track in order to build the sequence transcript.

If you're speakers are only in one clip then you just need to re-transcribe and choose to Detect Speakers. You can do this by right clicking on the clip in the Project panel and choosing Re-Transcribe...