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Transcription problems

Community Beginner ,
Aug 10, 2021 Aug 10, 2021

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Hello All, I'm trying to use the transcription feature. Uploaded ~1hr of an interview. It goes through the whole process but I only get back three lines. No in/out point set when uploaded. Even what came back isn't what was said either. Are there any tips and tricks for this feature?

Thanks

Nathan

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Adobe Employee ,
Aug 10, 2021 Aug 10, 2021

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Hi Nathan,

I've had some results that were great, others, not so great. How's the quality and clarity of the audio on the file?

 

Thanks,
Kevin

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Community Beginner ,
Aug 11, 2021 Aug 11, 2021

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Hello Kevin, Great to be actually corresponding with you rather than just reading all your replies! Audio file should be pretty good. I uploaded the lav track, the boom track, and a mix all seperately. Same results every time. Interview was inside in a smallish room. I tried the transcription on other interviews and it worked great. Just trying to figure out on this one why its being weird.

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Adobe Employee ,
Aug 11, 2021 Aug 11, 2021

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NP, Nathan.

Think I'd better run this one by the big brains. Please PM me if I don't get back to you within 24 hrs.

 

Thanks!
Kevin

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Adobe Employee ,
Aug 11, 2021 Aug 11, 2021

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Nathan,

Do you have a sample file you can share? That would help as engineering has not seen your issue yet.

 

Thanks,
Kevin

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Community Beginner ,
Aug 12, 2021 Aug 12, 2021

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Can do! The original wav file is larger than 47MB so I included a link. I also put in that folder a screen grab of the sequence, sequence settings and the resulting transcript. I've repeated the results on a completely different computer and adobe account just in case. I've also brought this file into a new project and also got the same results.

 

https://twincitiespbs-my.sharepoint.com/:f:/g/personal/nreopelle_tpt_org/EhvD8_87JQlKvkiDNNsgMMEBaI2...

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Adobe Employee ,
Aug 12, 2021 Aug 12, 2021

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Hi Nathan,

I handed your materials off. Waiting to hear back.

 

Thanks,
Kevin

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Adobe Employee ,
Aug 17, 2021 Aug 17, 2021

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Hi Nathan,

 

I received your media files from Kevin and just ran a transcription on your audio file - the result looks very good on my end and the whole sequence has been transcribed as expected. Then I checked the transcript that you attached; the transcript randomly starts around 00:59:33:01 in the interview, so just the last part has been transcribed. It also includes more content that seems to belong to another audio file, is that possible? The audio file you sent ends with "Just how old was she at that time?" at around 01:00:48:26. Your screenshot also shows a second audio clip added after that so this is probably what you're seeing in your transcript (but I don't since I only have the first audio file), so could you please double check which audio files you want transcribed in that sequence? 

That still doesn't explain why you're not getting the whole transcript, so I just want to make sure that no In/Out Points are set. Also, when you open the Transcript dialog, which "Audio on track" option do you select? Could you attach a screenshot of your "Create Transcript" dialog settings?

 

Thanks,

Kerstin

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Community Beginner ,
Aug 18, 2021 Aug 18, 2021

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Hello Kerstin,

 

Thank you for taking a look at this weirdness.

"It also includes more content that seems to belong to another audio file, is that possible?" - it seemed like the it transcribed the second part of the audio correctly which is why I didn't include it. It seemed like the transcription was just being thrown off by the first audio clip.

"...want to make sure that no In/Out Points are set." No in/out points are set.  ""which "Audio on track" option do you select?"" - I've done both mix, Audio 1 seperately, and Audio 2 seperately. It originally was a multi-clip (like the second clip on the timeline) but when that failed I just put the original there. I've even tried putting it on a new sequence, putting it in a new project, and just starting a new project on a different computer. To me, it seemed like a premiere bug rather than something I was doing wrong. I've since moved on but I was looking for answers to work around when something like this happens in the future.

 

 

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Community Beginner ,
Aug 19, 2021 Aug 19, 2021

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Addendum: I've gotten new interviews and roughly the same thing happened for 3 out of the 4. Transcript only comes back with a partial part (like 5%) of the larger interview. 

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Adobe Employee ,
Aug 20, 2021 Aug 20, 2021

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Hi Nathan,

sorry to hear that this keeps happening. I'm sending you a DM right now for more technical info.

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