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Travamento na Linha do TEMPO

New Here ,
Aug 20, 2024 Aug 20, 2024

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O programa está travando (crachando) ao reproduzir, a agulha da linha do tempo não desenvolve, como se estivesse muito pesado, porem é só na ultima versão, isso ocorre em projetos sem nenhum efeito.

E não é a configuração da maquina pois está tudo preparado para rodar sem problemas...
32gb ram
ssd 1000gb
Nvidia Geforce Rtx 4070



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correct answers 1 Pinned Reply

Adobe Employee , Sep 03, 2024 Sep 03, 2024

Hi @Agora PodSer,

I have not heard back from you yet. I'll move your report to the "Discussions" forum. I'll await your response there.

 

Thanks,
Kevin

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Adobe Employee ,
Aug 20, 2024 Aug 20, 2024

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Hi @Agora PodSer,

I'm Kevin, a mod here. I work in support and hope to assist you. Thanks for filing the bug. The team will need information about your media, too. See, How do I write a bug report?

 

To troubleshoot, press Shift on launch and choose to clear the media cache in the Reset Options dialog box. If that doesn't work, try resetting preferences and plugin loading the cache.

You can also try proxies or transcoding the footage.

 

Let the community know if any of the troubleshooting steps work. I hope the team will respond soon. I am sorry for the frustration.

 

Take Care,
Kevin

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Adobe Employee ,
Sep 03, 2024 Sep 03, 2024

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Hi @Agora PodSer,

I have not heard back from you yet. I'll move your report to the "Discussions" forum. I'll await your response there.

 

Thanks,
Kevin

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