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Tutorials couldn't be retrieved

New Here ,
Aug 11, 2022 Aug 11, 2022

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Premiere Pro tutorials couldn't be retrieved error message.  It says to please check your internet connection but my internet is working fine.  Any good troubleshooting steps? 

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Community Beginner ,
Aug 11, 2022 Aug 11, 2022

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I am having the same issue.  I also get a "scratch disk error".  I was at an Adobe workshop with an Adobe trainer.  After the workshop, I asked him about it and he tried to pull them up on his laptop and he received the same errors.  He said he would find out what the issue was and let me when it would be fixed.  That was over a week ago and I have not received a response.  I emailed two other Adobe employees today.  Hopefully, they will reply or someone will see this thread and help find a solution.

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Explorer ,
Sep 15, 2022 Sep 15, 2022

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I am getting these issues too, the scratch disk is set to the Documents folder now thinking the external drive was an issue. In-app tutorials not working are annoying

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Explorer ,
Sep 06, 2022 Sep 06, 2022

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I'm having the same issue. I'm on PP v22.5.0, MacOS 22.4

The tutorials show up just fine on PP v22.0

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Explorer ,
Sep 06, 2022 Sep 06, 2022

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(I just spent 2 hours on the phone 2 different agents on Adobe tech support, they had no idea how to fix this, and had me several nonsensical "troubleshooting" steps.

Does anyone know how to get knowledgable tech support at Adobe?

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Adobe Employee ,
Nov 08, 2022 Nov 08, 2022

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LATEST

Hi all, Can someone please tell me how you're getting to the Learn Panel?

  • Clicking a link on the Home screen?
  • Clicking a thumbnail on the Learn screen?
  • It occurs when you open a project?

It's a hard thing to debug, and usually happens when an asset link is broken, but I just checked and all assets are live.

Please let me know and I'll try to help

Randy Nielsen

Content Operations Manager

Adobe 

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