Ultra Key is not removing green

New Here ,
Jul 16, 2022 Jul 16, 2022

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Ultra Key is not removing green. It's supposed to be simple, click on the eye dropper then move to the green screen, click and it should be gone. 

It should be, but for me, nothing happens. I've reset preferences... I'm out of ideas. Has someone encountered this before? Have I left something out in the process? Is there a solution?

Cheers

Patrick

 

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Editing , Effects and Titles

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Adobe Community Professional ,
Jul 17, 2022 Jul 17, 2022

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Adobe Community Professional ,
Jul 17, 2022 Jul 17, 2022

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Please post a video of what is happening.

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Adobe Community Professional ,
Jul 17, 2022 Jul 17, 2022

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Maybe the "Global FX Mute" button is enabled?


global fx mute.png

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Adobe Community Professional ,
Jul 18, 2022 Jul 18, 2022

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@PattyG106 Does this solve your issue?

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Adobe Community Professional ,
Jul 17, 2022 Jul 17, 2022

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Please try holding down control on Windows or Command on Mac while clicking on the green screen.

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Adobe Community Professional ,
Jul 18, 2022 Jul 18, 2022

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Do you have Premiere on your main screen? Do you have another screen connected to your computer?

 

Marek Mularczyk
Adobe Certified Expert and Instructor

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New Here ,
Jul 18, 2022 Jul 18, 2022

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The problem happens in both scenarios 

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Adobe Community Professional ,
Jul 25, 2022 Jul 25, 2022

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I see. And I assume you are using the eyedropper to sample the green colour, right?

 

Marek Mularczyk
Adobe Certified Expert and Instructor

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Adobe Community Professional ,
Jul 25, 2022 Jul 25, 2022

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Does this happen when you try it on a different sequence?

What about trying to make a new project?

 

Marek Mularczyk
Adobe Certified Expert and Instructor

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Adobe Community Professional ,
Jul 25, 2022 Jul 25, 2022

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Since people here are having trouble to understand the issue at hand, can you please post a video (screen recording, or even with your phone).

 

Any keying plugin requires you to tell it what the green color is you want to take out. You use the eyedropper to achieve that. Have you tried that?

 

Help us help you.

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