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Ultra Key still shows green screen in the preview

Community Beginner ,
Sep 13, 2022 Sep 13, 2022

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Previously, when I selected the background color it became transparent in the preview. But now I select the green screen and it doesn't change. If I render the video, it does disappear, but before I didn't need to render it. Pls help.

Before.png

Now.png

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correct answers 1 Correct answer

Community Beginner , Sep 16, 2022 Sep 16, 2022

That was the problem. Solved. Thanks.

Captura de pantalla 2022-09-16 160910.png

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Community Expert ,
Sep 13, 2022 Sep 13, 2022

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Please let us know which program you are having problems with. Someone will be along to move this post to the appropriate product forum, where you are more likely to get an answer to your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.

* Product questions should be posted in the associated product community.
* Installation questions should be posted in the Download & Install community.
* Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
* Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

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Community Expert ,
Sep 13, 2022 Sep 13, 2022

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[Moderator moved from Using the Community forums to Premier Pro.]

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Sep 13, 2022 Sep 13, 2022

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Hi Carlos,

Sorry! It may be system or media related. Can we get more info? https://community.adobe.com/t5/premiere-pro-discussions/faq-what-information-should-i-provide-when-a...

 

Thanks,
Kevin

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Community Beginner ,
Sep 16, 2022 Sep 16, 2022

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That was the problem. Solved. Thanks.

Captura de pantalla 2022-09-16 160910.png

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Adobe Employee ,
Sep 16, 2022 Sep 16, 2022

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Dear Carlos,

Thanks for showing us that the Global FX Mute button was enabled. That's always a good thing to check when you don't see an effect.

 

Thanks,
Kevin

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