The transcription process works great. As soon as I click the "Create Captions" button, I get the screen below, and it never changes. I can cancel it an go back to the transcription, but can not get any further. Any assistance would be appreciated.
Unfortunately this has been tried, to no avail.
Thank you for the reply.
Very odd. There was a bug like this that appeared and was fixed in the Beta. It is NOT that bug: it is working for me, and in that bug, the Cancel button did not work.
I would next reset your Captions workspace. I assume that is the one you are in. I had a problem that staff could not recreate; it was fixed by either preferences reset or the workspace reset.
Sorry for the late reply, resetting the workspace did not help either.
Thanks for reporting. I would file a bug report:
Another user reporting same issue, although I don't know if the Cancel button works for them.
Same problem here, resetting the prefs and workspace does not solve the problem.
MacOS : 10.14.6
Premiere Pro 15.4.0 build 47
I'm experiencing exacty the same problem. I tried all the recommended fixes in this string and still not able to generate the captions. I am working on Windows 10. Not sure if the operating system could be the issue? Hope this gets resolved soon.
Same problem here. I just added a comment to upvote the bug report as well.
Hey Curtis – could you try signing in and out of your Creative Cloud desktop app? Maybe temporarily disable any firewall that might be blocking Premiere from connecting to the Creative Cloud? Sorry for this frustration, we'll look into it.