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Unable to create captions Premiere Pro 15.4.0 (Build 47)

Community Beginner ,
Jul 22, 2021 Jul 22, 2021

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The transcription process works great.  As soon as I click the "Create Captions" button, I get the screen below, and it never changes.  I can cancel it an go back to the transcription, but can not get any further.  Any assistance would be appreciated.

defaultlndwx6w5xzkq_0-1626960939991.png

 

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Error or problem, Freeze or hang, User interface or workspaces

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Adobe Community Professional ,
Jul 22, 2021 Jul 22, 2021

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Community Beginner ,
Jul 22, 2021 Jul 22, 2021

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Unfortunately this has been tried, to no avail.

Thank you for the reply.

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Adobe Community Professional ,
Jul 22, 2021 Jul 22, 2021

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Very odd. There was a bug like this that appeared and was fixed in the Beta. It is NOT that bug: it is working for me, and in that bug, the Cancel button did not work.

 

I would next reset your Captions workspace. I assume that is the one you are in. I had a problem that staff could not recreate; it was fixed by either preferences reset or the workspace reset.

 

Stan

 

 

 

 

 

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Community Beginner ,
Jul 26, 2021 Jul 26, 2021

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Sorry for the late reply, resetting the workspace did not help either.

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Adobe Community Professional ,
Jul 26, 2021 Jul 26, 2021

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Thanks for reporting. I would file a bug report:

https://adobe-video.uservoice.com/forums/911233-premiere-pro

 

Another user reporting same issue, although I don't know if the Cancel button works for them.

https://community.adobe.com/t5/premiere-pro/speech-to-text-progress-bar-freeze/td-p/12207278

 

Stan

 

 

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Adobe Community Professional ,
Aug 09, 2021 Aug 09, 2021

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Community Beginner ,
Jul 28, 2021 Jul 28, 2021

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Same problem here, resetting the prefs and workspace does not solve the problem.

MacOS : 10.14.6

Premiere Pro 15.4.0 build 47

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New Here ,
Aug 05, 2021 Aug 05, 2021

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I'm experiencing exacty the same problem.  I tried all the recommended fixes in this string and still not able to generate the captions. I am working on Windows 10. Not sure if the operating system could be the issue? Hope this gets resolved soon.

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New Here ,
Sep 11, 2021 Sep 11, 2021

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Same problem here. I just added a comment to upvote the bug report as well.

 

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Adobe Employee ,
Sep 17, 2021 Sep 17, 2021

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Hey Curtis – could you try signing in and out of your Creative Cloud desktop app? Maybe temporarily disable any firewall that might be blocking Premiere from connecting to the Creative Cloud? Sorry for this frustration, we'll look into it. 

 

Caroline

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New Here ,
Oct 01, 2021 Oct 01, 2021

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I'm having the same issue, with the latest version of Premiere Pro which I downloaded earlier today.

 

I've reset my preferences, and signed in and out again as suggested here, but nothing doing.

 

Working for a hearing related charity, I was hoping that this would be a gamechanger, and it will be when it works - but how do I get it to work?!

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